Search results for query: *

Is anyone aware of a way to force calls over the IPLU rather than using a direct media connection between IP handsets?

We're experiencing intermittant squealing, only audible to 'non-IP' parties in the call. So, if someone makes a call into this site, only they hear the squealing. If someone makes a call out of this site, only the other party hears this squealing. This squeal is loud, piercing and almost...

I have a problem trying to register a DBC 425. I can only register the phone to the ELU32 if I register it to a phone which is ALREADY registered. If I try and register it to an unassigned phone number, I can see invalidTerminalType being received in VxWorks. I have forced a software upgrade...

Can a TLU20 for a CAS link be used in BC12 SP6 without any problems? Otherwise, I'll need to order a TLU76/3.

Check this one out. Been removing soms trunks. Now the MD is in a tizz and half thinks trunk one is still there and half thinks it isn't. Have given a few of the obvious PUs a kick, but I'm now stumped :-( <susip:ROU=1,TRU=ALL; NOT ACCEPTED TRUNK IS NOT ASSIGNED <roedp:ROU=1,TRU=ALL; NOT...

What's the best way to get remote ACD members? i.e. have a main site in location 'A', with an ACD group with several agents, then have agents at locations 'B', 'C', and 'D', all as part of the same ACD group? We're currently on BC9. Only way I can think of getting it to work is to either...

We use the heartbeat (ALHBI) function as a keep alive for alarm checks across our network. We have it setup to output a heartbeat every 12 hours using. Every now and again, and this happens on all BC9 sites I've checked, the heartbeat stops working. You do an ALDIP and predictably the...

I have a problem that I have now noticed on two sites which we look after. (they are both on totally different networks) If the MD110 is to transit a call from a DPNSS PABX to a non-DPNSS PABX and the call is sent en-block, the call will fail with a Network Termination. An example of this is...

anyone know how the *#18 function for ACD DDI number actually works? Little mention of it other than it's name in the EPs.

Does anyone know when an MD110 opens up the speech path? When going over DPNSS, most PABXs don't open the speech path until a NAM or a NIM is received, but on some BC10 MDs that we have, the speech path appears to be opened immediately after an SSRM is sent. Is anyone up for the challenge of...

I have been unable to get ALEX to properly integrate with WinFIOL 6 (or 5 or 4) in the same way as Dynatext used to. I used to be able to highlight a command in WinFIOL, hit CTRL+F1, and Dynatext would automatically search to that command, it was quite cool. Any idea how to set it up for Alex...

I have WinFIOL 5.1, but it keeps crashing under Windows 2000. It's not like it stops responding or anything, you will be logged into an MD110, doing a command, and the program just closes, and clears completely. No warning or error message. Any ideas on this problem? Or does anyone have a...

Does anyone have any idea if there is a way to physically force remove (and possibly reinstate) an FME via MMI? This would be very helpful when testing for faults.

Anyone have any ideas? I'm getting COMMAND BUSY on a BLFDP