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  • Users: DPhil
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  1. DPhil

    Licence question

    Hi Are the call centre optional features in V11 covered by individual licences or does a licence open up all the features? TIA
  2. DPhil

    DS1 MSP

    What benefits would an admin user have if there was access to DS1 MSP feature?
  3. DPhil

    Avaya DECT solution

    Has anyone info on the DECT system? Any known problems etc. I have the suppliers blurb but am interested in info from users etc. thanks
  4. DPhil

    Change History

    Is there anyway to see changes made in the past apart from list hist as this command only looks back so far.
  5. DPhil

    ODBC and CMS

    is it possible to have a constant ODBC feed from CMS? What's required?
  6. DPhil

    Events Query

    Can anyone point me in the right direction to resolving the following events? - ISDN Unassigned number - Can’t terminate emergency call - Drop call codec mismatch - Eqpt capabilities mismatch Thanks
  7. DPhil

    Dropping Calls.....

    Some calls from out dialler are dropping before the agent answers resulting in one way transmission. Where can I check the settings for time to disconnect if no answer on CM1.3.1?
  8. DPhil

    CMS backup

    Is any data lost if CMS is backing up during call centre opening hours?
  9. DPhil

    Denial Events

    Anyone now where I can get a description of Denial Events for CM1.3.2?
  10. DPhil

    Can a route pattern be duplicated?

    We don't have a call logger and we need to know how many calls are being made to a particular number. The number is set up to use the main route pattern for all calls, can I duplicate the route pattern and assign the new route pattern in place of the existing one in the ars ana table?
  11. DPhil

    Time of day routing and CMS reports

    We have 2 vectors that have there time of day closing hours as all 20:00 to all 08:00 and both have 1 skill each assosciated. The skills are only used by these vectors. The problem I have is if I run a vector interval time report for 19:45 to 20:30 I can see calls presented to these vectors...
  12. DPhil

    VDN Measurements

    The following "error" was displayed when I was setting up new VDN's "Number of CMS-measured VDNs exceeds CMS administered maximum" Anyone know where I can check the limit and/or how do I increase the limit? Is it a licence issue? Dave
  13. DPhil

    What controls the allocation of IP routing through a Medpro?

    Hope I explain this right! If we place a call through our switch (S8700 & G600 running MV1.3.1) and it is answered by a remote IP agent (over a Q931 via a Nortel Passport) and I am put on hold when taken I'm taken off hold the voice path is lost and/or the hold music is like a stuck record...
  14. DPhil

    Medpro and Trunk Groups

    How can I find out which Medpro is assoscaited with which Trunk Group?
  15. DPhil

    Phone display lock after call

    We have a call center in India running IP phones/Ip soft phone and after the agent finishes a call on the softphone and the call drops, the display on the IP phone stays up!Anyone any idea's why....it has only just started to happen?
  16. DPhil

    Help Needed

    Is there any where that provides an overview of the Meridian kit, what boards do what etc? Trying to get a heads up before an interview next week. TIA Dave
  17. DPhil

    Jobs in UK

    Hi all I'm looking for permenant or contract work in the UK, recently made redundant via text message fron The Accident Group (anyone in the UK will now them.) Any one in the Uk know of any vacancies? Thanks all for the tips over the last year. Dave d_phillips55@hotmail.com
  18. DPhil

    Weird !!

    Hi I have recently changed our inbound handling of presented CLI so that we can display a leading 0 and have a continuous number display, no hyphens, for a CTI install. All works fine except of a weird anomaly that is happening in UM I hope someone can shed a light on. When we receive a call...
  19. DPhil

    routing through ASAI...

    Hi all We are in the process of implementing CTI and have it a snag. I need to be able to identify what inbound digits are passed from the definity to the Centre Vu server over ASAI I have tried li tr st using the ASAI station on the switch (No captured Data) and li tr vdn (shows trace but...
  20. DPhil

    leading zero

    I need to put a leading 0 at the front of of an incoming CLI (network provider doesn't send it) and have made the following change National CPN Prefix: 0 This hasn't worked is there any other changes i ned to make?

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