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I'm installing Avaya Multimedia Messaging behind a SBC for Enterprise. We need to install the SMGR certificates on the SBCe for this to work. Does anymore know which certificates to install and how we can make this to work?

Or can we put it on the main screen. We can use this to search ldap for numbers, but it are multiple clicks to get there.

When we are making outbound calls through authorization codes the authorization code is stored in the history log off the station. Can we disable this from being displayed? Thanks.

Does anyone know if these features are already supported on SIP?

When I'm logged into my One-x communicator as SIP client and I receive a new voicemail my MWI is not going to burn. When I logout and login again it is going to burn. When I listen to all my messages my light doesn't turn off. When I logout and login again my light is off. What could this be?

We have a new CM6.3 system. We have configured fe-mute and conf-disp button, but the fe-mute is not working. When we push the button the fe-mute is flashing. Does anyone know how we can solve this?

Does anyone know how to remove the option "My Pictures" from the 9641G phone screen? I already tried disabling the USB port.

We have a Cisco Cube connected through SIP on our Session Manager. When we have SIP Phones the DTMF to Cisco is not working. With H.323 it is working. We can see from the SIP messages that SIP phones send RTP Payload 120 and the Cisco is expecting 101. With H.323 the negotiation is working...

Does anyone know if the 9611G phones support ipv6 on SIP?

Sometimes calls are not routed to a variable, while the variable is set. In the events we can see that the system gives us a Denial event 31, Dial-ahead discarded. What could this be? We have this on CM 5.2.1 systems and on CM6.0.0 systems. Below the route-to step. 12 route-to number A...

We have digital phones and sometimes in the call center the headset lamp turns off. We have this on multiple stations. This is a CM6 system. We are using this phones in combination with IC, so the agents don't touch the stations.

We are installing a system and want to test a CO trunk board, type TN2147. When we connect a TN793 analog line the port status stays disconnected. We are able to dial to the TN793 port and the station rings. Only when we want to answer the phone the call is disconnected. Does anyone know if we...

We have a customer with 7 analogue trunk lines. On these 7 lines multiple DNIS numbers get in and must be routed to different VDN's. We can't program the inc-call-handling-trmt trunk-group option for CO trunks. Does anyone know how to build this? Thanks.

We have a CM3.1.5 system where we have flat hunt groups. With an Aux work button we can go to available and to aux work. We have set Queue en vector to yes and calls are being routed through a VDN. Currently we have the issue that calls in Queue are sometimes not transferred to the stations that...

We are using the script below, but it is sometimes not running and gives the error. How can we find out what went wrong? @ECHO off REM contactsegment_cognos_custom.bat REM REM This batch file updates the Contactsegment cube. Use this file to test the updating and the time needed for updating...

We have a problem with IP Phones in a mixed dial plan. We have 4 and 5 digit extensions and when calling back from the logs the ARS code is being placed in front of the 5 digit number. If we change the 46xxsettings.txt to 5 the ars code is being placed in front of the 4 digit number. Does anyone...

Hi, we have a system were we can't do any transfer. After pushing the second time transfer to complete we receive the fault: 12:11:40 denial event 1802: Parties COR restrict D1=0x820031 D2=0x830033 12:11:40 denial event 1761: Transfer COR restrict D1=0x8c92 D2=0x10 We have this for...

We have 1 location with an analog trunk to a G350 with problems. After 3 or 4 calls there is a noise on the line. The calling party hears the noise, not the agent. We have replaced the analog board and the G350. Both did not solve the problem. If we reset the board we can make 3 or 4 incoming...

We have a problem with printing a fax. Fax service is enabled on the first MAS and the service is only enabled on the first MAS. If we want to set the fax number in the WSO we receive the fault: Your Voice Mail Domain is not fax enabled. We have already disabled and enabled the fax in Voicemail...

We have a problem where a lot of international numbers are being called from the MM. Is there a possibility to dial numbers from the MM?