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  • Users: alamtnman
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  1. alamtnman

    forward phone to after hours message

    Hey guys I have a customer that I have auto attendant set up on 3 time profiles normal and after hours.(8-5-normal,5pm-12am- after hours and 12am-8am-after hours ) and I did not not set up any time profiles for holidays ( i am new to IP office and this was my first one and I didn't think...
  2. alamtnman

    night service going to mb customer wants it to go to tree after 4 rings

    just picked up a new customer who has an 0x32 and flash talk they are using two ringing services a day and a night. during the day service (ring group 001)the system sends calls straight to a CCR tree. the night service rings (rg002) several sets 3 times and goes to the receptionist...
  3. alamtnman

    Flash talk 4port need help resting software

    ok I have a flash talk that vendor shipped wrong software they sent me VLM 2.0 (voice mail light) software. I got them to send me a new regular 2.0.10 software. but apparently the original software is married to the system because AA and CCR are still not allowed. I have read a couple of post...
  4. alamtnman

    linking two ipoffices

    \ I have a ip500 essential edition with 9.0.500.972 software. customer has just bought a new building in another city and want to purchase a new ip office and link the two systems so they can call each other without long distance. Im not sure where to begin.(old nortel guy learning the ip...
  5. alamtnman

    Visual VM versus Embedded VM

    I have a user who cant transfer messages with Visual VM but can with the embedded VM commands. when they try the Vmail transfer in Visual vm ( 9508 sets) the VM appears to go to the other extension the message will appear and show the correct time length on the set but will not play, you only...
  6. alamtnman

    time and money

    Just curious. How much time/money do you add to the cost of avaya IP office quotes for return trips for warranty and software updates. I just started Installing IP offices and thought I had enough markup and labor to cover everything and I do for the initial install but I have had to go back to...
  7. alamtnman

    trouble sending Voicemail to another extension.- ipo-9.0.

    when customer has a voice mail in their billing Group voice-mail or any group voicemail and they try to copy/send it to another extension not in the group the message goes, it shows the proper time and length but when the extension tries to play the message there is no audio or just a couple of...
  8. alamtnman

    AA answering but not playing message

    first off new to IP office so this is something that's probably something pretty simple but I cant figure it out. I have built an Auto attendant. it will answer the call but not play the greeting/message you can press 1/2/or 3 and it will go to the correct option. i recorded and save the...
  9. alamtnman

    Call recorder question

    Are there any call recording solutions for the IP office 500 v.2 that might be cheaper than upgrading from a essential eddition to the Preferred (vmpro) and adding the external server. I have a small office that doesnt really need to record alot off calls. they have 5 9508 sets and 10 nortel...
  10. alamtnman

    Adding phones to Esi IVX S class generation 2

    Does anyone have a resource/manual for an Esi IVX S class generation 2 phone system. I have a customer who has approached me about pulling some cables and adding some phones to his system. I am a Nortel guy and have fooled with some Panasonic and NEC systems but i can not find anything on this...
  11. alamtnman

    Pro-comm and windows 7

    we are migrating Pc's to windows 7 and have an issue with Procom. the prgram seems to come up ok, and you can even use the telnet to connect via IP to our pbx'x but location and old mer mail that require modem dial up are not working. we keep getting an error mesage " a Telophy resource is...
  12. alamtnman

    Old 8x24 w Centrex software- Cant dial out

    I have an old 8x24 with centrex software that we recently added a 1fb. all the lines in the branch are centrex but this one and everyone dials 9 to dial out after selecting a line. when you select the 1fb and start to dial after the fourth digit it throws up Calling + #### gives a half ring and...
  13. alamtnman

    working with nationwide roll out companies.

    Although I work for a large corporation I jave my own company that does cabling and telephone systems. I hope to leave corporate and work completely for myself in the next year( waiting to pay off some debt first) I have been getting alot more calls from some nation wide companies who want my...
  14. alamtnman

    CCT vs CCNA

    Like many of you I am an old nortel guy who is gonna have to go Cisco weather he likes it or not. I was just looking at the cisco certs and saw the CCT. while utimately I would like to get the CCNA voice, do you you think it would be worth persuing the cct first. The majority of what I do Is go...
  15. alamtnman

    EMI Measurement

    We have a new location that the properties folks decided to put the server cabinet/IT closet on the direct opposite side of the wall from where the electrical service and meterbase is located. I have suggested they move it due to the possiblity of EMI interfernce.I know the standards recommend...
  16. alamtnman

    call forward external not being allowed by carrier

    mics 7.0 with PRI system was working fine till customer switched carriers last week. when a call is forwarded to an external number,Per TW It is outpulsing the number of the original caller not the OLI of the set or the billing number when oli is set to none. this makes the carrier think a...
  17. alamtnman

    difference between new and refurbished.

    I posted this in the cp forum but hadnt gotten a replay so I thought I would ask here too. I had a customer upgrading from flash to call pilot and specifily ask for a new cp/messaging 150. I ordered and paid extra for a new system but looking at the packaging I think it may be a refurbished...
  18. alamtnman

    ups recommendation

    Does anyone have a good reccomendation for a wall mountable ups capable of holding a Mic's and maye 1 expansion module (typically a trunck module) for up for an hour or two. I used to use an older oneac model that had 3 batteries but I think it was oversized and too bulky for most of the...
  19. alamtnman

    new vs refurbished cp/messaging 150

    Is their a way to tell if a cp 150 unit is new or a refurbished unit. I had a customer specificly request a new unit, I ordered new and paid more for it but looking at the box/packaging now that it has arrived I think its a refurbished unit and may have a vendor trying to pull a fast one. I...
  20. alamtnman

    unified messaging and MAC's

    I Have a customer who wants to add a callpilot and desktop messaging. they have several MAC's and want to know if the desktop/unified messaging will work on the MAC's. the only install guide I can find is from 2004 and it only mentions IBM PC's requirements. I was hoping for a newer install...

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