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  • Users: enaconda
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  1. enaconda

    Real Time CMS Report Data from Switch or Database?

    I wonder How CMS real time report get Data. Does it query through switches? Does it report from Database? Thanks, En[deejay]
  2. enaconda

    Calls in Queue & Available Agent to take calls

    How can I find how many calls in queue already there? and How many agents are available by Split/Skill? Thanks, En

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