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We have an Avaya CM 5.2.1 system with S8730 servers for our 12 sites. Three of our sites have G650s and CLANs the others are using G430 and G450 gateways. We are moving to CM 6 next month. Prior to our upgrade we would like to roll out PE to all of our sites. We have a single network region...

We have a problem with our IP Agent 7 users. When they complete a call and hang up sometimes it will not disconnect. Instead the call returns to the queue and is directed to the next available agent. When the agent answers the call no one is on the line. This goes on for hours until the call...

I need to change the NTP in our S8720 servers, running CM 3.1. Does anyone know for certain if the NTP must be Windows source or a Linux source. I read every post I could find on this subject and found some posts state it can't be a LINUX source and others that state it must be a LINUX source...

Does anyone know how to configure Witness Quality for Communication Manager to record non-ACD extensions? We have Avaya CM 2.2 and Witness QCM 5.3. This system works fine for ACD agents but we cannot figure out how to trigger a recording for a standard DID extension. I guess there needs to be a...

We have a vector that queues callers to a certain toll-free number at high priority. However, when the queue limit is reached the caller does not get a busy signal but instead hears the queue messages until they abandon. What have we done wrong? Can we return a busy when the queue is full...

Does anyone know of a quick way to re-direct calls from a particular ANI (caller ID)? We have a G3si R9. The user is getting harrassing calls from an ex-spouse and HR wants us to redirect any calls from that inbound ANI to a manager. The caller is coming in on our DID, PRI trunks. This user...