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We have Avaya Aura Experience Portal, POM and CM 6.3. Our POMDriver application routes calls back into our contact center and passes some UUI data. I would like to be able to route the calls based on whether or not UUI data exists. For example, if ANY UUI digits are present, skip the phone...

Our HR department wants to listen to a voice mail that is in someones mailbox without physically logging into their mailbox. Are the messages accessible from the server?

We consolidated 2 sites over a year ago and are now ready to remove the ACD from CMS. Does anyone know how to do this? I can't imagine it is that hard to do and I don't want to have to pay Avaya to do it. Thanks!

I usually work on large Avaya PBX's and am not familiar with the Norstar CICS. My husband owns a Norstart CICS with StarTalk voicemail in his office. He is moving to a new office and has opted to purchase a new system. He is looking to sell his Norstar to the new tenants but they'd like to...

Does anyone know if there is an ii digit assigned for collect calls? Our company publishes the same telephone number for our AT&T LANI and for our published collect call number. This number goes to an automated attendant right now and I'd like to be able to route collect calls to a different...

I have a Linksys BEFW11S4. When I connect my laptop using a Linksys wirless USB adapter everything works fine. However when I connect a CAT 5 cable from the back of the Linksys to my docking station I can't get an internet connection. When I look at the properties of the network connection it...

Does anyone know how to add a network printer to CMS? I don't want to call Avaya and have them do it because they are TOO EXPENSIVE!! At one point I had a cheat sheet that explained how to do this but I can't find it. Thanks in advance!!

I am looking for some help with an SQL statement out of CMS. We are trying to pull the historical ASA for multiple skills and multiple ACD's. I can get the query to work for a single ACD but as soon as I add ACD's 1 and 3 to the query I do not get a result back. Here is the statement with all...

We are installing ISDN-PRI T1's in the next month. Our company only wants to accept ANI from our vendor on certain toll free numbers due to the cost per call. I was told by our vendor that this is done on the PBX. We have an S8700 running MultiVantage 1.2. Where would this be set up? Thanks...

I have looked EVERYWHERE in Avaya's documentation and cannot find the file that stores the connection properties for all of my PBX's and voice mail systems. I need to re-install ASA on my machine and don't want to have to set up all of my connections again. Does anyone know where the file is...

Here is my scenario: Our helpdesk calls a number that is a bridged apperance on the IT staffs phones. The phone has a coverage path set up to ring 4 times and then forward to the on-call cell phone using the coverage remote table (change coverage remote). Here is my problem: The on-call...