Still learning about PBX and such. I have an Octel 100 with 8 ports, 4 of which are new. Also a Merlin Legend. What is happening is wen people call and zero out to the operator, the get dead air then a messages saying it could not pick up. After hours people are not able to leave a message...
One extension in the office is having this problem. When line is picked up he does not get dial tone like rest of office(He has to press line button). After inspecting buttons there is a button that stays lit called Line 802-I. It cannot be deleted or changed when programming. Also, paging...
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