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HI, We have an issue between a CS1K, session manager and our SIP IVR platform. If we originate a call from our platform and dial either a standard extension or CDN the SM returns back a 487 Request Terminated after 180 seconds. We fundamentally cannot queue calls to an agent group. If the...

We have a customer with 400+ agents who wants to be able to route a call to the Login ID. We cannot use pos ID as the agents can sit anywhere in the building. Also the customer wants to preserve the individual call stats. The customer has a third party name dialler which recognises the agent...

We have a CCT 6 server monitoring calls to incoming CDN's and applying routing rules based on inbound CLI. The issue we have is that we can only every acquire 5 CDN's. The 6th and onwards generates an error of "failed to acquire a contactcentre license for nnnn: Limit exceeded. There are 700...

Have a customer site with CCT. Is it possible to deploy call recording and a separate screen popping application on the same server? The call recording is monitoring stations for call events to stop and start recording and the screen pop app presents CLI in a thin client? Any help would be...

I have two routes one an incoming BRI from BT and an internal PRI connected to an IVR. Both RDB have a TARG of 0. I have a TSC of 2500 to route to the PRI. I modified the IDC of the BRI to route to the PRI but I get a network message "this service is not compatible with this call" Any ideas??

I have created a form which has a combo box obtaining its data from a table containing a list of floors in a building. When the combo box is used it displays the floors as 1,11,12,13,2,21,22,3,31 etc. How can I display them as 1,2,3,4,5 etc. Within the table they are in the correct order. Thanks

I have an existing Exchange 2003 server. Today a new batch of XP Pro machines turned up so we confgired Outlook 2003 to connect to our mail server. I can ping the mail server and DNS resolves the name OK. When I try to add a new E-mail Account i put in the mail server and existing user name but...

I run a query which returns the results in a sub table within a form. I need to have the ability to select one of the results from within the sub table and disply them in a new form; is this possible?

Hi, I'm trying to solve a problem by using IIF and IsNull. I have a simple database table with 3 fields (Col1, Col2, COl3). I have a query which for each field has a creteria expression:- IIf(IsNull([colvar1]),Is Null Or Is Not Null,[colvar1]) IIf(IsNull([colvar2]),Is Null Or Is Not...

Is there an easy method of listing the members of a call pick up group?

Having just upgraded to Office 2003, we cannot find how you can re-position a toolbar and save that position each time you open the application. For example when you compose a new mail in Outlook one of the toolbars is below the subject line.If you re-position it the next time you compose a new...

I checked to see if this has been asked before but here goes, can I use dbexport to backup four seperate databases on four seperate machines across a network to a common storage area? Additionally could I then use dbimport if I need to restore one of the databases?

We have a W2K server which runs a Java application which we want to run if the machines gets rebooted but doesn't rely on someone logging the machine onto the network. Can this be done?

Just a quick question we have 8 NETCON ports setup, is it possible to use one/any of them with a standard modem or do I have to use a data module or is there any alternative?

Does anyone know how to allow a single IP address to be able to post, without being authenticated, a simple POP3 mail request? Currently under the IMS, Routing tab we have check the "Authenticated Users" box only which prevent external relaying. We now want a simple java script on a...

We have a problem where we use splits instead of skills on our ACD. We have noticed that if an available Agent goes into ACW and back to available they become the shortest waiting agent and can prevent themselves from taking any calls. Does anyone no how we can prevent this without changing to...

Does anyone have all the diagnostic codes (ACDxxx etc) and the explanations in a database format; MS Excel for example. I would like to have them to hand on my PDA without having to carry all the M1 documentation with me? Thanks