Search results for query: *

Having some issues with Nortel/Genesys integration. Genesys is monitoring the Key 0 ACD position. We want to have our agents be multi-skilled, is there some way for Genesys to get acurate agent stats for multiple skills monitoring only the one ACD position ID. Thanks for you assistance on this.

I have a DSL connection at my house. I am wanting have two simultaneous VPN connections (Nortel VPN and Cisco VPN) running simultaneous from the same machine. If I have the Nortel client running and then launch the Cisco client the Cisco client will connect but it will drop the Nortel client...

I have an Option 11C connected to an Option 81C with a PRI and can dial out fine from a phone off the 11C over the tie line to the PSTN. I have some type of Solantro router that my IT department is trying to hook and use for VoIP. I have a PRI from the 11C to the router NI2 with a DID & Tie...

Is there any way to convert a ITG trunk side to an ITG line side?

I am converting from an NT Domain to Active Directory. On my work station what should I do in regards to my profile to utilize AD?

We are looking at upgrading from SCCS 4.0 to 5.0. Does anyone have any Pros or Cons on the upgrade or on the the SCCS release?

I have an Option 81C 25.40 with Symposium Link. We have phantom TN's established which forward the calls to our 3rd party IVR, this is an ACD queue consisting of Line Side T1 ports. These ports are controlled by Symposium Link (AST). The IVR answers and queues the call, the call is then...

If I implement the i2050 for a home office solution do I need the 9115 unit?

Whenever I am attached to my corporate LAN and then access another clients network via VPN client Check Point whenever I disconnect from the VPN I cannot access my corporate Outlook. Even if I reboot my machine I cannot access my corporate Outlook. I have to dial in and then authenticate to my...

I have a Lab environment and have copper tie lines from the Lab PBX (Option 11C) and our production 81C. We have a line side T1 running off the Option 11. A caller is connected to a channel on the Line Side T1 listen to IVR, call then attempts to transfer the call externally over the copper...

I am trying to setup outcall notification on an Aria 250 to a Motorola Talkabout 2way pager. Can someone assist me with the proper dial string. The pager service says "Please enter your numeric message after the tone."

I have a NT 4.0 server with SP6A. I am trying to upgrade some exisiting AT&T application software. I am receiving the following error when trying to upgrade. "The ODBC Manager or Administator File is locked. Please close all applications and run setup again." I have no other...

I am trying to setup outcall notification to a Verizon pager. Pager has an intial greeting of approximately 12 seconds. Can someone help me establish the proper dial string for this pager?

I am trying to setup a VoIP solution attached to a PBX. Trying to find out if there is any way to configure the Cisco 3662 router as the Network side and utilize NI2. Thanks, Steve Chasak

I have a Dfinity G3 Rls 9 I have a third part CTI application that utilizes ASAI. I am having problems after I answer a call through the third party softphone and then try to transfer to a vector that plays an announcement I am unable to utilize DTMF via the third party softphone application...

I have a Definity G3 Rls 9 I have a third part CTI application utilizing ASAI. I have problems when trying to transfer using the third party softphone application. When I try to transfer to another extension that has an annoucement I am able to start the transfer, but unable to input any DTMF...