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We are relocating 7 employees up to the third floor in our building. We have a fiber line connecting the offices spaces running from level 1 to level 3. Our current IP office setup on level 1 is very simple, all our 25 digital phones go right back to the IP Office controller. So they don't...

Is there any way to do this ? I was hoping users could connect to our VPN and run phone manager lite to do this. However apparently the phone manager lite product does not work across vlans. Any other options ?

We are a new install of IP Office. When a call goes to our operator, if she doesn't pick up after a couple rings, the call rings out to a backup cover group. When it rings on our phones (model 1408) we have no way to know that it is the cover group or a direct call. It doesn't show anything...

We have an extension that I'd like to forward to another internal extension. Is there a way for me to do that if I am out of the office ? I do have administrator access to the Merlin Legend system. Thanks, Bill

We have a sonicwall router and an ecessa load balancer that connects to ISP1 and ISP2. An outside user connects to our sonicwall vpn using the client software specifying ISP1 as the endpoint. Can someone explain how the return traffic moves to the remote user ? Will it always route back thru...

Our Merlin legend voicemail system (007 MLM) is acting up. The Hard drive is sometimes making a high pitch sound and voicemail stops working periodically until we reset the system. We'd like to keep this system going for another yr or 2 before we revisit a VOIP system. My question is what...

I am trying to do something simple that I have done before. I am resetting a password for an extension. I go through the admin menu and select to reset the password and I hear the message "for mailbox xxx the password has been initialized". When I try to get into that mailbox though I don't...

I don't know if there is such thing as passthru mode, but I have a 1601 connected to our ISP that has NAT, Access lists, etc setup. I want to move all this functionality to a Sonicwall that will sit behind the cisco. I will need to direct external traffic looking for one of our servers through...

I know that Outlook Express will allow me to download mail to my desktop and leave a copy on my ISP (Comcast) server. However this marks the mail as read on the comcast server and inbox counter goes down to 0. I'd like to leave everything intact on the server and just preview it remotely on my...

I have a Cisco 1601 setup running NAT. I would like to add a sonicwall in between the Cisco and our internal network. I'm eventually going to use the sonicwall for a dual wan to combine T1 and Cable broadband. The setup I'm thinking of is like this : (public address) cisco (192.168.100.1) -->...

From our Cisco 1601 router doing a traceroute to www.php.net fails in the houston.savvis.net hop. None of the PC's on our network can access that website. However our ISP can access www.php.net from their switch. We know of 1 other website that has the same problem and that traceroute also...

Some water was spilled onto our Mlx-20L console. After a couple of days, everything is working except the hold button. At this point I don't think it is just going to start working on it's own. Is there anything else we can try before purchasing a new console ? Thanks, Bill

We have one of these CS50 headsets on our operator console used along with a plantronics lifter (L10 I think). The setup works OK but if the call needs to be transferred, the operator must walk back to the console. It would be much better if she could answer a call on the headset and then...

We have a cover group that the operator forwards the main extension to when the main console is not occupied. We have a problem if no one in the cover group picks up, or if the caller hits 0 and transfers back to the operator. Then the main console rings until someone runs over and picks it up...

We want to give our operator the ability to leave the main console area, but still answer calls and forward them to the correct extension. I've read through the forums and it sounds like a product is available from Plantronics (the C10). I'm confused though on whether or not it will allow...

I have a merlin legend that has a system directory with some incomplete information. I don't know where to get an over view of what extensions are listed in the directory. We have some valid extensions not listed and some extensions we don't use any more still listed. The only way I have been...

What is the best way to deal with an extension when an employee leaves and we don't want that extenstion to ring or accumulate any voice mail until a new employee starts. I was going to delete the mailbox and delete the entry in the system directory, but I think that if someone knows the...

Our telecom vendor is having a problem making international calls. They recommended for us to use a 10 10 number, but our system seems programmed such that we cannot enter these numbers. I seem to remember that there is a key sequence to bypass the legend and get to an outside line directly...

I'm configuring a cisco 1601r as listed below. On the lan side, things seem to be working fine. I can browse and ping internally, but I can't get past the Wan interface serial0. I can ping the ip of serial0, but nothing past that. Can anyone see what I am doing wrong ? Thanks !     ip...

I have an extension that cannot be reached from the system directory. If someone calls our main number, hits *2 and hits the first 4 digits of this guys last name, it bounces back to the operator. I'm trying to use winspm to correct this problem, but I can't find where to make the change. I...