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im setting up a CED script that prompts 1 for x, 2 for y, etc... In the same prompt, I'm asking for extension... Prompt: "press 1 for accounting, 2 for sales, 3 for support or enter the extension of the party you are trying to reach..." The extension is 4 digits. The extension prompt is...

I'm adding 70 IP stations and Agent logins to my CM3.1 system. I want to make sure I don't run into an issue, so I want to ask for your input. Is there anything else I should be looking at? I've verified: - Capacity: BCMS Availability Logged-in ACD Agents Station and...

New to the Cisco CM world, and need some assistance... 1. I've added an H.323 gateway to tie our Cisco CM to one of our VoIP PBXs. 2. Calls into the Cisco system work when the extension is on the local Partition. If the call routes to a device in our remote partition, the call fails. The...

Hi, I want to place an announcement before a call goes out a PSTN trunk. Specifically, I want to play an announcement after the 9.911 route that states "you are being transfered to emergency services, please hold," then transfer the call to 911. I don't want to use my VM system. Any...

Being new to the Cisco VoIP world, I need some assistance. I'm looking to remove several (PSTN) gateways in our 4.2 CM system. These are primarily used for inbound toll-free traffic. When I remove the associated T-1's, what other concerns should I have? I'm worried I will remove the T-1s...

OK, I shutdwn the 8300/LSP in the G700 stack using the shutdown button during some testing. How do I power it back up withot unplugging the power to the G700?

I have a Call Manager system (4.2) and I'm linking it to an Avaya system. I have the trunking setup, and incoming calls (from Avaya)are working great. Now, I need to setup 5 digit dial to the Avaya system. Is it possible to keep the 4-digit dial (internal calls) on the Cisco system, and add...

Good Morning, Looking for your opinions... I am looking into the iProMOH system for our Avaya PBXs. Has anyone used these, and have they been reliable? My company is looking to use them to provide customized queue messages, splicing our existing MOH with various messages. If you have used...

ALSO---Can you recommend any resources on VBA programming (basic to advanced). Thanks

OK, I've done research and reading for the past three days for something I think should be easy to do.... I created a workbook template, and am trying to accomplish the following: When someone opens the workbook, a form opens up prompting for a Reference #, Description, and Name. With that...

I was looking for ideas and or a template some of you are using to document your route-it plans. I am working with some very large plans, and I'm having difficulties documenting these plans. Visio and PowerPoint are to cumbersome to document these plans, so I opted with a less graphical Excel...

Could someone give me a functional definition of what a TSC and NCA TSC actually do? And how you should determine how many instances to create in a signaling group? Possibly let me know what manual explains this feature. Thanks

I'm looking for a free email server that will run on a desktop PC. Very low volume and easy to use. Any recommendations?

I recently upgraded and received 5 EC500 RTUs. It was easy to administer, but I remember reading somewhere, I can set it up, so a person can't pickup my phone, and listen in on the call.

Good Morning, I've tried to get OMM working on my Octel Aria 250 (3.10.09), but it will not log in correctly. I have to change the department code in 3000+ mailboxes. Can that be done in OMM? If not, what are some other methods I might use? Thanks,

Good Morning, I'm having troubles troubleshooting a trunk-to-trunk transfer issue. I have a toll-free number routed to trunk 7. If a call is transferred or routed (via vectoring) to trunk 10, the call is disconnected. The CORs look OK, what am I missing?

Hi, Where is the RXN programmed in the PBX. I'm trying to figure out how UDP works, and can't see where the remote PBX 3 digit dial code is programmed, but I can see where it is dialed in the AAR. TIA

Any one familiar with Decision Pro? I just started at a new company and have been asked to clean up the decision pro pc. After some reading I think I have this thing figured out. My issue: I can download and load user records, but can not load CDR data. I get an error, "Cannot open...

I posted this on the Avaya list also, but I wanted to see if I could also get some input here. Here is the scenario: >1. A call comes in to Facility A over a standard ISDN T-1. >2. The agent answering the call receives the caller's ANI. >3. The agent transfers the call to Facility B. >4. The...

This has been brought up before, but I can't find it in the archives... Here is the scenario: 1. A call comes in to Facility A over a standard ISDN T-1. 2. The agent answering the call receives the caller's ANI. 3. The agent transfers the call to Facility B. 4. The call is routed over an IP...