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Hi all, I have 5 different PTT groups defined in my Nokia phone with PTT. How can I activate them in order to send a PTT message to all of them at the same time ? Regards sozmena Share what u know, learn what u don't

Hi all, I want to make a CMS custom interval report where I am able to see the average number of logged-in agents in an interval. How can I do this ? Share what u know, learn what u don't

Hi all, I had to install a program to my PC, and now my Lucent CentreVu program is not working. I uninstalled and reinstalled it but it did not work. When I try to run the program there is an error message like <70> and anything else. I click OK, and it's closed. I restarted my PC, so, I...

Hi all, When I add an announcement with the command "ch announce" I see there is a limit of 128 announcements maximum. What kind a limit is this ? This is related with my license ? my software release ? or this is a constant limit ? Share what u know, learn what u don't

Hi, Do you know how can I make Excell bigger than 256 columns .I have a data bigger than 256 columns.I have to pass this data to excell. Thanks... Share what u know, learn what u don't

Hi all, I want make a time limit for international calls. (For example 5 minutes) How to do it ? Thanks in advance and my best regards. sozmena Share what u know, learn what u don't

Hi all, I look at the announcement board's capacity using the "disp integ" command. I have an announcement board "01A06" (TN750C announcement board) which has 30 records and 65 secs. of remaining time. I want to reset this board and to empty it. I tried busy board 01A06 reset board 01A06...

Hi all, I am setting the automatic after call work setting from the VDN page #2, but this is for InBound Skills. But I have another skill without VDN, and which is only OutBound, so I want to know where to set an automatic after call work time for the agents. Note: I set it from the HuntGroup...

Hi all, I have a problem in CMS which often occurs. I want to view the &quot;Historical Agent Login/Logout(Skill)&quot; report (for example) for 5 days ago, but the report is empty, nothing is viewed. Of course same thing for before that date, so I have only the datas of the last 4 days. What...

Hi all, During the calls, the agent's voice is not audible in some seats. Is there any setting like &quot;mic. volume&quot; ? (CallMaster 4) Thanks in advance sozmena Share what u know, learn what u don't

Hi all, How to set daylight saving in CMS ? Share what u know, learn what u don't

Hi all, I have 150 seats in my Callcenter. But I have 100 simultaneous logged-in agent license. I want to increase number of simultaneously active seats. I want to make it 125. I don't have any problem with &quot;maximum ports&quot; license, because I have enough unused port. What I want to know...

Hi all, A and B are two people OUTSIDE my Definity. A has a barrier code to use Definity's remote extension. So, A accesses Definity's remote extension and calls B. I want to observe this call. My remote extension is 6600 with COR 96 (when I type the command &quot;list extension 6600&quot; I...

Hi all, I have a question. A is calling B using remote extension. (The remote extension is 6600) Is it possible to observe that call ? Thanks in advance, sozmena Share what u know, learn what u don't

Hi all, In my Definity, I'm using TN747 as CO trunk boards. On the other side, I have spare TN465 boards. I hadn't need any CO trunk board so far, but if I need one, can I use TN465 instead of TN747 ? Thanks in advance, sozmena Share what u know, learn what u don't

Hi all, We have an online shopping service line. The customer calls the line and talk with the agent about 10 secs. and then the agent forward him to the IVR enter his password. And then the IVR makes him return back to the agent, and then the conversation continues ... Now, my problem is that...

Hi all, Looking at a daily skill report, I see the &quot;Max Delay&quot; value is 4 minutes. But I know that in the related vector the &quot;max delay&quot; is set by the &quot;oldest call wait&quot; value and it is 60 sec. In this case, the max delay would be 80 sec. or 90 sec. (with the delay...

Hi all, I am using the &quot;service observe&quot; feature. I want, Mr. A to be able to service observe agent group X. while Mr. B is able to service observe agent group Y. ..but, Mr. A should not be able to service observe group Y and Mr. B should not be able to service observe group X Any...

Hi all, When a callmaster IV is ringing the sound is heard from both callmaster and its headset. But I have other Callmaster IV and during the ringing you only hear the sound from the callmaster but not from the headset. I want to hear it from the headset also. PS. I switched both callmasters...

Hi all, I have 7 agents with 4 skills each (the same skills). In CMS I get the historical reports for each skill. But I want also to have a single historical report which contains the sum or the average values of those skills. For example, I have the historical/split-skill/report daily for each...