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I have a sccs 5.0 at site A, a sccs at site B, and a sccs at site C, the issue is that when you call in on a 1800# to site A the call overflows to site B or C just fine to any available agent in the skillsets at those sites, BUT when you call internally 5 digits to the cdn at site A it will only...

I have a SCCS 5.0 with 3 supervisors, one of them has built a lot of custom reports, most of the reports print on schedule every monday at 9:30am, there are 4 reports that are unscheduled and are only quarterly reports but they print every monday anyways.

I am having a problem forwarding to verizon cell phones vs sprint or any other carriers, the result is the cell phone rings 3 times then hangs up, all other cell phones ring normal then my call rolls to the cells voice mail. I have been troubleshooting it from different areas of the city and can...

Does anyone know the ini string for callpilot 2.02, Because of network security and hacking the customer locked I beleive port 25 so faxing will not work, they say if they have the ini string they could write an exception for it. any help is appreciated. Jon

How do you give a busy treatment to unassigned did numbers in a nortel pbx, instead of going to the attendant. Thanks Jon

This is a really weird problem, There are three ways to call in on the main number, via a 1800 number, a local did on smart trunks, and internal. When you call the main number and the auto attendant answers you have the option to thru dial, if you do and the phone hunts to callpilot because of...

If I have 1200 thru 1999 as npa's and 200 thru 999 as nxx's is there a known way to convert 1xxx5551212 to go to a 1800 number via dmi. In testing if I changed the nxx 555 to go to a different rli it did not change because of the npa. Any suggestions? Jon

Has anyone collected call records from a 2.5 bcm using OTM 2.0, if so how or do you need to set up a ftp transfer.

Does anyone know how on an option 11c how to insert pauses when dialing long distance and having to enter auth codes. Possibly using speed call or auto dial.