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We have a Nortel Opt 61c / CS1000 / M2616 ph sets, and started experiencing intermittent choppy/clipped inbound calls a couple of days ago. I thought the problem was on our inbound PRI's but after having the carrier check the circuits, they are saying everything is fine on their side of the...

Hi All, Does anyone know how I could create a report that would give us the busy hours for a skillset on a given day? Or even better, daily for the previous month? We are looking for something similar to the canned skillset performance report except that we want hourly intervals not every 15...

Hi All, Does anyone have any recommendations / suggestions for a third party (non-nortel) call recording application that we could integrate with our Meridian Opt 61 PBX? Any recommendations or suggestions would be appreciated. Thanks

Hi All. Does anyone have any experience running Hylafax using analog lines on a Nortel PBX? We have a project going to test this setup and have successfully received faxes and then emailed them to a specific user based on the number dialed. My question specifically for anyone out there who...

Hi All, Looking for help or feedback on a intermittent meridian mail v13 issue. We have a few ACD queues setup to go to MM for a greeting and menu service when a call comes in. The issue is that when we call the TF we have setup and pointed to RTN/DID for the ACD queue, there is about a 7-10...

Does anyone out there have any thoughts on what the best way is to dispose of a gutted 4 shelf opt.61?

Can someone assist with creating a script that would route calls by NPA to a secondary script. Tried adding the following to my primary script after the usual holiday and time of day checks but its still not routing correctly. Both global variables have been created. IF (NPA =...

Does anyone know how I would go about downloading CDR directly from the MDR2000 buffer box. The buffer was connected to our MAT6 PC which had a harddrive failure. I dont want to lose any data while the PC is being repaired and hope there is some way of getting the raw data off using procomm or...

Hi, wondering if anyone has had experience with changing the output format of the basic acd reports. I have an opt 61C that is currently outputing our ACD reports a printer, and would like to set something up that would gather the reports in somekind of file format instead. Is this even...