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I upgraded an IP Office SOE to Version 4.0(07) from 4.0 (05) and now my 5410 & 5420 phones say "Please Wait" they show version 2.00 and 4.00 firmware respectively. One of the phones caught my eye just before I rebooted the IP Office (Hard boot)and it showed something along the lines of...

Does anyone have some sample VM Pro configurations wherein a caller is placed in queue, gets the 1st queue message and is given the option to press certain keys to transfer themselves prior to getting the Still queued message. After the queued message is heard they would once again be given the...

I have a Small Office Edition that I upgraded to 4.0 along with VM Pro and I have a lot of inconsistencies with a couple of extensions. For some reason I have a couple of users that need to keep their DND button "ON" in order for calls to go to their voicemail otherwise a caller will just hear...

Does anyone have a streamlined document on how to configure a 100R just for voice between (2) sites. I have worked with Magix for quite some time but have never implemented a site to site integration between 2 Magix systems using INA.

What exactly can the IPO provide for caller ID information on a PRI? I know that the digits can be maniplulated to reflect whatever you want as far as the number is concerned but can the IPO provide name information? For example, lets say that I have extension 3301 and the name on the extension...

After upgrading to 4.0 (system & voicemail PRO) every once in a while I will receive a notice from either a user or customer that says that when they attempt to dial an extension (usually from our main auto-attendant) it will just ring and ring and ring!!! The phone is covered by voicemail. The...

I'm still in my testing phase of 4.0 and noticed that when I went to modify a WAV file that I no longer had the option to choose an extension for recording. When you open the WAV Editor the only option that was selectable is "PC/Multimedia". Then after stopping an restarting the VM Pro Client a...

I have a SOE 4.0 that I recently upgraded (along with VM Pro) and every once in a while some users mailboxes will not answer. The only solution is to reboot the VM Pro server or (in this most recent case) I rebooted teh IPO and the problem goes away. Very inconsistent results with 4.0 VM. This...

Is it possible to modify the minimum record time within VMPro? When I test I might leave a real quick 4 word sentence and usually I will get the following: "IntuityRecordNode - the length of the recorded message is too short 1268ms < 3000ms" A 4 word sentence must take longer that 3000ms...

I just upgraded a SOE & VM Pro to version 4.0 and now have issues with leaving a voicemail. When a user calls in (currently POTS lines) and they get the users VM greeting and decide to leave a message a problem occurs: 1. If the caller leaves a message and just hangs-up - the message is not...

I have a few customers that have very small remote offices with only a couple of IP hardphones at each site. My issue is with E911 compliance. Is there a cost-effective solution on the market that can allow these small offices to dial from a local analog trunk in the event it is a 911 call or if...

I have a customer who has the latest version of VM Pro & 406V2 with 3.2 (54). The customer states that every once and a while a caller will call into his system from the outside (he has had this happen to himself as well) and when the auto-attendant answers it will replay itself a couple of...

I have a customer with (2) sites that have Verizon DSL Static IP on both sides. I have built an IPSEC VPN between both sites using WatchGuard Edge E10's. The VPN is solid and I can run all sorts of traffic over the VPN except Voice. It seems as though voice traffic fail with no reason that I or...

Does anyone know if Avaya has an RFA license that is required for MS CRM integration to work? I know the client/server software can be freely installed however should it integrate with the IPO without any license from Avaya. I found a part number from Avaya that has a description regarding CRM...

I know that the documentation states that you can only have (2) analog trunks in a conference but is this a hardcoded limitation using 3.1 and higher? Can anybody explain the technical reasons behind the limitation? I have read from other posts that there is feedback, etc.. and I was wondering...

Has anyone found a creative way to get VM Pro to announce to the caller the extension number (or even better the person's spoken name) when the caller uses dial-by-last name? It would be incredibly helpful for the callers to know what the extension is and perhaps take a note for future calls.

Because SCN does not allow the direct calling of Hunt Groups in remote sites I created shortcodes that dial the hunt group (i.e. if the remote hunt group is 2100 then I created a shortcode of 2100 with a dial action of 2100 using the IP trunk of that remote site). What I would like to do now is...

Is it possible to add an extension from a remote site to a local Hunt Group? I have a call center that would like to create a Hunt Group that would be used exclusively for times of extremely high call volume and pass the call to a Hunt Group that has users from remote sites. Maybe a Hunt Group...

Is there a way to drop everyone from a conference? If I use an extension telephone and create a conference with a few external callers and I drop out of the conference they continue to be bridged. I would like the ability to force drop everyone from the conference when I drop out. I do not want...

I receive an error when I attempt to run Call Status on my server. It was working at one point. I removed the whole Admin Suite and rebooted then reinstalled the whole admin suite again and I still get the same issue "EAccessViolation" then the software stops. Has anyone seen and/or resolved...