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Can phone service lines provided via MTA cable modem be used to supply dialtone to Norstar CICS? Customer has Samsung PBX that is getting dialtone from local cable company via MTA equipped internet/phone service dual purpose modem and they wish to replace with Norstar CICS system. Will this...

In our CallPilot 5.0 when a caller is listening to a greeting presses 0 or any number for that matter the call is immediately disconnected. When trying to change the operator assistance number on individual mailboxes, you get the message saying that number cannot be reached from this service...

I have six CallPilot 100's connected to our LAN via static ip setup. Our network guy told me he noticed that all six CallPilot IP addresses show up trying to reach another IP on our network that has no device connected to it. Any ideas? Is it possible the devices were originally installed to...

I have have been looking at mailbox class and cannot locate how to turn on autoplay of messages for all users of Regular User class other than setting in each individual mailbox. Am I missing something? Just a pain to access every mailbox and put check in box to autoplay messages. Thanks

Came in this morning to CallPilot being down. 202I monitor has following error message "Embedded BIOS Debugger Invalid Opcode Trap" then EBDEBUG at curser. Help!

Short of turning off private on a line is there a way to have more than one extension have access to a call? In other words, I have a request from an office that wants to have a training call where more than one extension can have access to the call to a vendor for software training where each...

I have several CallPilot 100's that we access via network on web. We have a single password that we use when we log in to any of the systems. Every few login's we are forced to change the password. Is there any way to stop this or at least change the settings as to how often we are forced to...

I have an 11c with 3 cabinets connected via fiber cards. Main cabinet has SSC card, universal trunk card for overhead paging, T1/PRI card and 5 analog m/w cards. Second and third cabinets have mix of analog and digital line cards and third cabinet also has CallPilot server card. Problem started...

Need some help. Recently 11c had upgrade from Meridian Mail to CallPilot. After a few weeks had major power outage and after restart started getting msg: CSA001 9 "date/time" 4 on terminal. After searching Tek-Tips for info found post by NTOldTimer that suggested REQ chg TYPE adan ADAN out aml...

Two or three times in the past 3-4 months, the Callpilot 100 ties up a phone line on a compact ICS. The line will show in use and when attempting to access the line, the message "in use 243" appears. 243 is the first of two DN's for voice mail. The line will stay tied up for hours until I power...

Terminal had to be replaced on 11C. Existing Microline printer no "locks up" terminal when the printer is activated. How do I change settings to allow printer to be activated? Could it be another issue besides settings?

How do you program a 2008 for MCR? In case I am going down the wrong path I want the same DN to appear twice on the phone and ring with a second call when one occurrence of the DN is in use. I can only seem to program it as SCR. I get an error message when trying to set up a key as MCR. Thanks...

I have a request to add a headset for a Norstar M7324 phone. Do I need an amplifier? Does Nortel make headsets? Any suggestions on brands, etc. Thanks.