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Is there a way to deliver voicemails as WAV files without using desktop messaging to convert the original VBK file. I have a client with a full Apple network that wants voicemails delivered as email attachments. Any ideas or workarounds to make this work. I'm desperate.

I have a modular ICS with DR 4.1 software and a PRI going into it. I have a callpilot 100 connected to it. I have the main BTN, target line 161 being answered by it on 0 rings. The line is not appearing on any DN. When you assign it to a DN or ext and remove it from being answered by the AA the...

I have a client that had a bad system tray (bad capacitors) so we installed a new tray and got the old one repaired. Once the old one was put back, we were locked out of the sytem and all admin account passwords stopped working. Default passwords dont work either (ee_admin PlsChgMe!) Putting...

I have a client with a BCM400 Version 3.6 NT7B10AADJ. On many mornings the voicemail and associated services are found to be down. Most of the time they cannot be manualy restarted and requires a power clycling. The services seem to be failing some time after the nightly backp. Any...

I have a client with a new BCM, latest version, that has been having intermittent T1 outages. On the last outage one of our techs noticed upon arrival that the all the lights were blinking on the front and he could not connect via the web interface. Callpilot was also inaccessible and there was...

We have a client that would like his outbound caller ID to read as "unavailable" Our carrier, Paetec claims that are not giving out any information, but when a call is placed it display as "212 " Nothing more, just blank spaces after the area code. The customer is not happy with this. We...

I have a client using a Viking doorphone connected to an ATA. The doorphone has a keypad that allows the visitor to dial an extension. The only way we can get the viking to release the door strike is by enabling long tones via the feature code. Unfortunately, this results in a door open code...

Is there a way to deliver voicemail as email attachments without using the Unified Messaging Client? From what I understand, it uses IMAP to deliver to the client. I need to be able to deliver to an Apple PC for wich the client is not compatible. Thanks to all.

Is there a way to have unified messaging deliver voicemails to an email server such as POP or Exchange. The reason I'm asking is because I have to be able to deliver voicemails as email attachements on an Apple network. As I understand it the Unified Messaging client is not Apple compatible...

I have a client that wants to forward the main line to an outside answering service during off hours. They would like to have it happen automaticaly at a specific time of the evening and then revert back to normal in the AM. They have a MICS 6.1 and a PRI. I would appreciate some guidance.

Is a hardware VPN connection back to the main BCM site the only way to get an IP phone working? What do people that travel with their IP phones do? Thanks to all.

What is the best way for a vendor to remotely connect to multiple client BCM's for management? I would assume VPN is the safest but its a bit cumbersome since all our clients use different firewalls. Thanks to all for the help.

Is there a way with the Call Pilot 150 to deliver voicemails as email attachments to an Apple PC on the network? Thanks to all.

MICS 6.1 with Call Pilot 100. When I manualy set the business to closed (F982, the correct CCR greeting plays on incoming calls (non business) but when you press 1 or 2 (set to transfer) it says you have entered an invalid extension. For some reason the option to enter a CCR key goes away and...

There was talk of ver 7.0 being able to accomodate more modules. Anyone know what the max capacity is on a MICS 7.0? How many sets could you have with 3 T1's, 12 POTS and fiber voicemail? Thanks to all.

I have a customer who runds ACD on a Flash and is complaining of caller getting stuck in queue eventhough there are agents available. Any advice would be appreciated.

Hi, We currently have the NRU 10.0 software. We are trying to perform remote backups of some complex phone systems. Unfortunately, whenever we try to perform the backup on a particular client we get this message; "Map File: AOF01ENG is required". The client has 6.1 software with a Fastrad.

I have a BCM 200 at the office and a i2004 at home connected via a linksys router and cable modem. The phone and features work, but every 5 or ten minutes the phone looses the connection to the server. I dont think its a local (office) BCM issues since the IP sets at the office work well over...

I have a client whose system has been compromised to the tune of $50K in one month in international calls. We have checked all the obvious places like DISA and outbound voicemail transfers and have not been able to find the breach. Any input, no mater how obvious would be appreciated.

I cant seem to access any features using a Polycom Soundstation on an ATA. I uderstand I need to press flash * and the feature but this does not work. I specifically need to use the conference feature. This is a non Nortel Polycom. Any help would be much appreciated.