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We have 25 fax machines at our single floor single building corporate location. It is a bit much to say the least. I wanted to query this group of telecomm guru's to see what type of fax services they are using and why they went to that service. I am also looking for the least cost but...

I set up a coverage path that points to 2 Coverage Answer Groups and then voice mail but find that even though I stipulated only 2 rings on this coverage path, it is ringing 5 times before going to Point 1. I did a list trace so I could see how many rings before it goes to Point 1 and it is 5...

I am under the impression that my Intuity Audix system has the capability of sending voice mails (.wav format) to our Microsoft Outlook mail but have been unable to find any documentation that will walk me through the steps. (I do mean walk me through). I have really searched high and low on the...

I have an offsite user who has No Message displayed in the display window of his 4406D+. He said it worked fine when he left Friday and on Monday he saw this and can not see the caller ID any longer. How do I get him back to the display which should be the date and time until a call comes in...

What is the command (or is there one?) to clear call fowarding using ASA? I have some lines that were set up by a previous technician that are all call foward to another line and I want to cancel this forward. I have a Definity G3si. Thanks Gurus! Candice

On a Merlin Legend or Magix system can the number of rings be programmed per phone or is it a system global setting and changes it for everyone? Thanks to the guru's out there! Candice

Is there a way to see what coverage group an extension is in? I have an extension that they now want to have a voice mail box for. So I set up the voice mail box (remotely - they are 900 miles away from me) and they are telling me that the calls are not going to voice mail. This must be the...

Long time since I had to do this - but what is the command that will list the extension along with the station type? I need to get an idea of how many 64XX station types I have. TIA, Candice

I have been asked to provide a list of extensions that have an abbreviated dial button programmed with our paging access code. Is there any command or way to see all the extensions that have this button programmed? I have a Definity G3i with ASA. Thanks in advance! Candice

My CEO has 2 offices (one right next door) and I have installed a phantom extension that has all the same appearances as her phone in her main office, thus she can pick up her calls in either office. I can't get the intercom feature to work at both phones. The assistant wants to only press one...

My CEO has an 800# that points to a voice mail box (Intuity) for Customers to leave messages and I have a aut-msg-wt light on her set that will turn on when a message is left. When she picked up her message there was a person speaking spanish and then the ringing of a phone for which someone...

How do you remove the label you create when programming an abbreviated dial button? As you know you as the user can program your own abbreviated dial button and up in the soft keys it will prompt you not only for the telephone number but a label (up to 5 characters). If you want to change the...

Anyplace to go on the WEB or ? for samples of vectors for call center applications? Specifically times of days, announcements, queueing, collect digits - you know all those great steps that go into writing vectors. It's been a long time since I have written vectors and now need to. Thank you...

Is there a way to see what an Intuity subscriber keyed in while accessing their mailbox and forwarding calls or any keystrokes they made? I am trying to support that the problem is an end user problem but its difficult when they said they have always done it that way with no problems.

We are wanting to implement the Broadcast Message feature of Intuity in the event of an emergency and they want it in place soon due to the hightened security situation. I have never set up a broadcast message box so will follow the Avaya procedures but my question is, is there a way I can test...

Our company purchased last year the Apropos System which is a multi channel interaction management system (route phone calls, voice mail, e-mail and web requests to call center) Their plan is to install it this year and I am the lucky one to learn it and administer it. Anyone out there have...

Our voice mail group is extension 6699. When a caller is in someones voice mail and *T to transfer back to Voice Mail (dials 6699) they hear 'Polly Ronquillo, please wait' and then it actually transfers to 6699 the voice mail group. How in the heck did one of my users get their 'name' recorded...

2 questions in 1: Can you queue calls in a Coverage Answer Group - and if so how? We do not have ACD (no BCMS etc...) but want to utilize the Auto Attendant for prompting and sending calls to a Coverage Answer Group. If you can queue calls in a Coverage Answer Group can the queued calls be...

Besides Coverage Paths and Call Answer Groups is there any other way to route calls to specific telephones (or groups like agents) including getting a prompt so you can be routed to the correct group? This switch does not have the ACD customer option turned on. I do hope I have given enough...