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  • Users: ipl
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  1. ipl

    Programmatically login agent

    We have a problem to programmatically login an agent via SCCS. It works on an option11c in our lab, but not at a customer site on an option61. It however works on site if we take the phone off-hook, and then do a programmatic login. We use Envox CT Connect to talk to Symposium. Any ideas? Ipl
  2. ipl

    Auto-answer on an analog extension

    We need to auto-answer a DN on an analog extension/loudspeaker -- meaning the call should be delivered in an answered state, and/or the extension is defined as being in a permanent off-hook state. Has anyone setup something like this using e.g. the loudspeaker on hold feature? Any other...
  3. ipl

    Call Control on Phantom Terminals for Option 11

    All, We need to set up phantom extensions on Option 11 (rel.25)such that calls can be both placed, answered and controlled (via the CTI link) on the phantom extension. So far we have only been able to call a phantom extension, but not answer calls nor place calls from the phantom terminal. We...

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