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  • Users: hartmj
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  1. hartmj

    Customer Access to RFA Site for New Installs

    We are going to be converting some existing S8500 and S8300's to ESS/LSP's in the near future and are planning on doing most of the work ourselves. Can customers access the RFA site to download license files for LSP/ESS servers or can you only get the files from Avaya or a BP? I can get to the...
  2. hartmj

    Customer Survey After the Call

    Is anyone doing a customer survey after the call is over? If so, how are you getting the call to the survey after the agent hangs up? I know of no way to send the call somewhere else once the agent hangs up other than to use a converse-on step to send the call to the agent so the call stays in...
  3. hartmj

    Individual Recorded Messages

    We have a G3si and I know I can set up a few generic messages using VDN's that the reps can transfer calls to to leave a pre-recorded message. Does anyone know of a system that will allow each call center rep to have an individual message recorded to leave when they call a contact and get an...
  4. hartmj

    Flash Cards

    We have recently upgraded to Communications manager 1.3 on our G3si. I am wondering if you can use the old 4mb flash cards to back up the system now that it uses 16mb ATA cards. I am trying to avoid buying additional cards to back up the switch since they are so expensive. Any help would be...
  5. hartmj

    CMS Measured Agents

    How do you tell how many agents are turned on in CMS? I have an R3V6. I am guessing you use the cmssvc command to find this out. Here is what it says: Capability/Capacity Authorization ------------------- -------------...
  6. hartmj

    Integrated 120 CSU vs. Stand alone CSU

    Hello all, I am wondering if anyone has swithced their CSU's from stand alone CSU's (such as the Paradyne 3160) to the integrated 120 CSU's from Avaya and what problems, if any you have encountered since? What are the advantages/disadvantages to switching to the 120 CSU or staying with the...
  7. hartmj

    Restricting agents from logging in to a phone

    There are a group of phones on our campus that I do not want our agents to be able to log in to using the log in feature access code. Our code is currently set to 180. Is there any way to stop them from using the log in code to log in to those phones? I can't remove the access code because...
  8. hartmj

    Importing Audix accounts using DSA

    I need to add about 400 new users to our Intuity Audix system. Is there a way to import the users into Audix using DSA or some other method? I have already imported the users into the Definity using DSA and that worked great. Any help would be greatly appreciated, hartmj

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