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Hi All, I'm having a bit of trouble with my audix system... Some of the ports will answer a call but do nothing with it, basically hanging the caller. I did a shut down of the system, and when shutting down the voice system I noticed that some of the services apparently weren't running...

Hello, I've got one user who's message waiting indicator is not functioning. I've watched the system monitor and left a message in her mailbox. I see the port taking the call, but I never see the system dial the message waiting light indicator turn on code. So far, she's the only one...

I'm trying to remove a station, but I get the following error: "Remove ext from system super-retrievers list before removal" What is this and how do I fix it? TIA, Steve

I'm trying to setup an Intuity Audix with mode code. How do I enable the message waiting indicator in the Definity? I found what the Intuity is dialing to enable & disable the light, but I'm not sure where that ties into the Definity. TIA, Steve

Hello, Can anyone tell me if I'm missing something? I added an announcement board to my definity, and was able to program an announcement to the board under change announcements. The system lets me record a message, but when I try to play it back I get the wave off. Am I missing something...

Has anyone encountered this before? I'm trying to change a station, but when trying to enter the ch st XXXX command, DSA/ASA reports "transient data conflict detected". The station seems to work, and there are no errors reported when testing the port. I am able to display the...

I tried setting up an X port which routes calls to a coverage path. The first point of the coverage path is a cell phone, the second is our internal vmail huntgroup. My understanding of remote coverage was the switch routes the call to the cell for 4 rings, then back to the next point of...

Hi All, I have a question for you all. I have two telephone numbers which are currently routing to two seperate vectors which do the same thing. Can I setup two VDN's which route to the same "consolidated" vector? Will this messup any BCMS vu reports? I'm going to be setting up a...

Hello all, I have an office of 7 users (approx. 15 sets) and we're looking to purchase them a new switch. Currently I'm comparing a Partner ACS with Voice Mail & an NEC Electra Elite. I'm a Definity Administrator by trade, so I'm unfamiliar with the two models above....a Definity is just too...

What steps should I take? The system has come back on-line, but there were a lot of telephones which I had to busy & release to make them function. Should I run some type of shutdown? TIA, Steve

Hello, Are the 7400 series sets 2 way speakerphones? Thanks, Steve

Hello all, I have a couple of analog lines which all of a sudden are not accepting dialed digits. When you plug in a set and pickup the handset you hear dialtone, but when you try to dial, the port ignores it. I know it's not the phone since one of the ports works.... Help!

Hi All, I'm trying to run a list meas coverage-path 62 yesterday but all I see is the column headers....am I missing something? TIA, Steve

Hi all, I have a request from my manager to setup a couple of hunt groups to handle our Help Desk traffic. The request calls for all incoming calls to ring twice on our cordless phone, then route into a linear hunt group. If the call is un-answered by an agent, the call will then go to...

Hi All, I'm having some trouble with my ARS table. I'm trying to adjust for the 780 area code (Canada). I added the area code dial string with the proper route pattern, but when I do a list ars route 7801112222 it chooses the local route... Any idea why the switch is mis-directing this...

Hello, Anyone know how to clear this warning from my Intuity? APP : VP Resource Type : CPUPERF Alarm Code : 2 This is an old alarm (it was reported in Feb of 02). I just took over Administration on this Intuity and I'm trying to clear the error & Administration Log. I've looked in the...

I have an Intuity Audix with 10 ports. 4 of these ports appear to be busied out in the VM. I verified dialtone coming from the Definity, but as soon as I reconnect the ports, the line goes busy. How can I busy & release these ports? NOTE: I only have a VM password. The previous admin did...

Hello all, I have the following error in my Hardware Manager: PDMMODULE Error Code : 1537 Aux Data : 40968 I ran a short test which passed, then a long test which passed other than aborting test number 175 with error code 1005. I looked in my documentation but it says this error can be...

Hello, My receptionists have a second console they use to train temps and occasionally use. When it's not in use, they unplug the phone and store it in a desk drawer. By unplugging the console, a warning is prompted in my error log. Is there an answer to this scenario? I tried using TTI...