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I am having a wierd problem, I am unable to ping the router. I have a very basic config, I setup the interface with an IP on the network. I have it plugged into a switch which is fine. The network is fine, just added this router. I have the same config on this router as I did on another router...

To start I am new to the ASA world. There that's done. Here is the scenerio; I have a ASA 5510 ver 8.4 in a offsite location. I am using the ASDM GUI(which I am used to CLI, so that's new for me), I have an outside interface to the I-net, DMZ, Inside interface, and a Main interface. The inside...

Trying this for the first time, I followed the instructions on setting up 'stcapp' on a 2911 router for two FXS ports. When I do the "sho stcapp device sum" I see Total Devices: 2 Total Calls in Progress: 0 Total Call Legs in Use: 0 Port Device Device Call...

We have an audio set up on the CM for MOH and it works at the main site where the CM resides and at another location that is on a 2911 SRST but not at another site that is set up the same as the first site. I verified the codec is correct that is can use G711 & G729. I verified that the MOH...

I haven't touched this before but the time is off on our MICB. Isn't that supposed to be updated by the M1? Thanks for your help.

I have a 2911 router with a FXO port going into a Bogen UTI1 trunk page port, I setup a dial-peer setup with destination-pattern of 80 and set to use the correct FXO port. It's setup in the CM with a 80 Route pattern 80 setup in the same route partions as the phones. This is set up H323 not...

I setup a new agent and loaded the CAD but when that user tries to login on CAD it gives a screen saying that there is a configuration error and I need to associate the phone with the RM JTAPI provider user ID. Any ideas on how to correct this? New to the Cisco solution this is on UCCX 7.0. Any...

I have a 800 number that I need to route to 1 extension for 3-4 rings then ring at 2 extensions simutaniously for 3-4 rings then back to the first extensions CallPilot voicemail box. I programmed the extra extension numbers on the phones but I wanted to see if there was a better way to route the...

I loged into the Element Manager on a BCM400 and it doesn't show anything in programming. I checked the active DN, lines, Telephony Resources and in most areas. The system seems fine functionally but I don't see anything in teh programming. I pulled the EM straight from the BCM and tried...

I have a site with a BCM1000 that will transfer a call to a phone on another site, that works fine but when that phone puts the caller on hold it drops the call. The BCM1000 is a rel. 3.6 and the other that it is transfering to is a BCM400 rel. 4.0. Any suggestions? Thank you.

I wanted to see if someone had some ideas on how to get multiple calls on a phone when the lines do not appear on the phone. I have them set up in a hunt group but only one call per phone can be answered. Any ideas? This is a 3.6 system. Thanks.

I have a strange issue that we just noticed happening and could have been happening for a while we added a feww phones and noticed a slowdown. We have a CS1000 ver. 4.5 and a Branch office system and another location. Their is a point to point 300Meg circuit between the offices that our voice...

I have a problem getting the hunt group 01 to roll to the overflow hunt group instead after 3-4 rings it rolls to voicemail. Is there a setting some where that I can set the hunt group overflow timer?

Our corporate directory on the phones won't update. I tried to follow one of the manual updates found on this forum but I doesn't work using PDT. We are running 4.5 on the CS1000 and TM Rel3.00. I can go into TM and Choose Utility, Corporate Directory and generate teh reports but not sure why...

I have downloaded the call center calls from the BCM400 3.7 back to 08/01/2009. When you go to the reports window the time and date for the reports show 2009/08/17 00:00 and 2009/08/17 10:45 but if you try to pull a report from any time after that date and time you get teh message "your To Date...

I want to route to a mailbox set up on the CallPilot after hours or if no one is logged in to the skill set. Can someone help me with scripting this out? I have a Symposium Release 5.0. Thank you.

I have a quick question, how many Shoretel sites can you have? We have over 60 sites and growing and I wanted to know can you network that many sites together? Thank you.

Hello, I have a question on whether or not we can use the outlook contacts list to dial out? We are on Callpilot v2.02 right now and when I try to use it I get errors. Is there a way to get that set up where it will transfer the call to the desk phone? Any thoughts, thank you.

I posted this on teh Nortel forum as well but I found this thread 798-1465189 and I have a question somewhat related: Can you integrate the Cisco Unity voicemail with the Nortel CS1000 system with out the use of the PIMG's? We are looking at using the Unity voicemail but I've gotten conflicting...

I found this thread 798-1465189 and I have a question somewhat related: Can you integrate the Cisco Unity voicemail with the Nortel CS1000 system with out the use of the PIMG's? We are looking at using the Unity voicemail but I've gotten conflicting answers to the question. Is there someone...