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Hi I'm fairly new to meridian programming and always get confused between 2216, 2616 & 3820 programming ie some of the phones have key 1 and some don't! Does anyone have a document showing the different key layouts for each phone type? Thanks Rich

Hi We recently introduced a new dialling code to route to another companies telephone network. The code is 601 which would be followed by a 5 digit extension ie 601 24233 When I try & dial it the system is only letting me enter 60124 and I can't work out why this is happening. I think it's got...

Hi I have a group of extns and I want set something up so when they receive inbound DDI calls they can't see the callers number . I can't do this across the incoming lines because the lines are shared & some users still require the facility to see who's calling them. Does anyone know if this...

Hi Does anyone know whether the call forwarding option can be used on an agent id? I have a group of users who login who require the option to forward their calls to mobiles when they are out of the office.

Hi Im trying to setup a facility that will allow customers to enter an agent login id & then be transferred to the agent. If the agent isn't available I want the call to be routed to a coverage path. I've setup a coverage path on the agent but when i make a call the agents phone just rings...

Hi Could anyone help, What does the QoS Packet Scheduler do?

Hi We have a secretary that is trying to setup a conf bridge for her manager. She is dialling the conference bridge number, entering the bridge details and then trying to transfer this to her manager. For some reason it won't let her transfer the call. Can anyone help??

Hi I'm trying to create a custom report that adds together the following fields:- hsplit.ACDCALLS +csplit.ACDCALLS My aim is to get a cumulative total for answered calls across the day. The issue we have is that the hsplit table only updates every 30mins and we require updates every 20...

Hi Can anyone tell me what the programmable button is used to capture instances of audio difficulty on a 4620. There is a trunk group exception report on cms which can be used to report on "audio difficulty", I just need to know what the button is to program on each phone. Thanks

Hi Is there anyway to setup the missed calls / received calls list feature on definity.

Hi Our cms server in the UK is collecting data for a switch in the US. When comparing daily agent reports with daily interval reports we seem to be missing 3 hours worth of data. I think the issue may have something to do with when the cms is archiving the daily data. Can anyone help??

We've removed an announcement board but the config is still in place. If I do an list conf board 02e09 - it says no board but the board type is still announcement & there are errors showing. Please help.

Can anyone help. I'd like to do some of the Avaya Certified Training Courses & heard that some were available to do online. Is that true & if so does anyone know the url ??

Does anyone know the correct config for an RJ45 Loopback. I'm trying to test one of my DS1 cards which may be faulty.

Trying to setup MCT recorder but need some help as to how to configure the mct trunk group. I've created a co trunk & connected this directly to my voice recorder. Unfortunately the trunk group only stays up for approx 1 min before showing "disconnected" Does anyone have any suggestions ??

Hi Can anybody help me to understand how Partioning works, I understand it allows different users to make calls using different carriers, my system is setup as follows:- Route Index PGN 1 PGN 2 PGN 3 1 1 4 3 2 2 2 2 3...

Hi I need to be able to insert 119 before all my outbound calls in order to use an alternate carrier. I think that I do this using route patterns but thought I'd ask for advice before trying it out. What do you think ??

Hi there We've recently taken on a couple of Siemens ISDX switches, Does anyone out there know any useful sites for this particular switch or maybe where I can download the manuals from ?? Thanks