I need a GURU!
I have an application that uses many DID's, each assigned to a client. The clients forward their telephone to our DID and we know how to answer their line based on the DID. (Telephone Answering Service)
For a number of reasons, one being the proposed large Federal Universal...
I know what I want to do and I'm looking for suggestions from the brain trust.
I want to buy cheap LD and resale it using 800 overdial, like MCI did years ago but on a much smaller scale.
I have a G3 ver 6 switch and a idle pri card. I want to use half of the channels for 800 inbound and...
Good Morning,
While looking at "List Measurements Call-Rate Voice", I noted that during the last hour I had 13 Intercept Busy Voice calls.
I find nothing in the CDR to indicate which resource was too busy to accept new calls. Where or how do I find this information.
My system is...
Hi Guys,
When I came in Monday, the computer I use to log CDR's had crashed. After a few hours of changing boards and some confusion (I recently stopped smoking) I got it back up.
Strangely, it still would not log the cdr traffic for me. I then discovered that I could not log on to the...
I have installed my Definity in front of another switch (Amtelco Answering Service Switch). I have used ten DID's for local stations for the office and route all other traffic to the old switch using a CO Trunk Group, the Dial Plan, ETA Node & ETA Path. This is all working just fine.
Several...
I have purchased a Definity G3V6 and would like to front end my Answering Service equipment with the new equipment. The Answering Service equipment currently is using ten DID trunks for inbound traffic and ten POTS lines for dialing out. Our office phones are currently extensions off of the...
I am new to Definity and Audix. We are reclaming a used machine and searching for knowledge, ( the manuals are very thick). Before I started changing things in the Audix, I thought it best to back up to tape. Here in lies the problem. Everything I try tells me that the tape is not administered...
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