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Hi all, I have now got a feeling that I have outgrown the UK and would like to move to the US for better opportunities and a better way of life. My area is It H/W support and have decided to spend the next year obtaining MCSE/MCSA 2003. Can anyone suggest how easy it is to do this, and any...

HELP!!!!! Morning all, Just noticed that my Definity Audix is showing Software Alarm 5002. Anybody any idea on what this is and how to fix it. Sorry I cannot be more descriptive, I have not much experience of the switch and no manuals. Thanks John

Hi all, Sorry to both you on such a simple topic. I need to set a hunt group up with 3 agents, but we need to have the calls delivered so user 1 always takes the call unless busy/no answer then 2 then 3. I have set it up on temp as mia but this is not what I want to do. Any ideas? Thanks John

Hi all, Sorry to ask questions like this, but I am a complete novis on the CMS issues. We have Centre View Supervisor v8 and it has started to report over 80% disk usage. Now I have noticed that we have a number (60+) agents being traced and this has apprantly been switch on for a good number...

Hi all, A bit stuck, windows NT conrol panel is reporting input locales set to uk, yet in word I am still getting # and not £, any suggestions. Thanks John

Hi all, I am about to start to study for my CCNA and want to set my my own lab. I have acquired a 2500 router, is this of any use? What else will I need. Thanks John

Hi all I'm after some help. Currently we have 2 call centres 1 in X and 1 in Y. X closes at 18:00. As it stands when agents log out at 18:00 at X calls still queueing go nowhere. Will the below work? And will the calls queue at both call centres? Legend: Vector 80 Bankholiday Vector 97 Out Of...

Does anyone know what version of the definity allows for VOIP. My compnay has decided that this is now the way forward, and wants to implement it. We are current with a G3si v8. Thanks in Advance John

Hi all, I have heared a rumour that as of the end of this year, Avaya will sport support of the Sun Sparc 5. This causes us a problem as this is the Hardware of our CMS server. Thanks in Advance John

Hi! Hope someone can help. I am looking into studying Networks as I believe it will be a major help with the position I have working with Voice communications. My question is where to I start? Is it worth doing a N+ before looking into Cisco? Where do you start with Cisco, what in the entry...

Hi all, Does anyone know if there is any official documentation on the AVAYA website for ASA? Thanks in Advance John

Hi all, Need some help. I have found a copy of DSA 1.5.6, old it maybe, but I would like to use somthing other than the tracker system, and we are not ready to stump £800+ for ASA right away. How do I go about setting it up? I know there are a few options, but I would prefer to connect either...

Does anyone know the BT and Telewest Test numbers. Just need to find out the number I am dialling from but I believe the line has caller ID blocked. Thanks in Advance John

Hi, I have a group of staff here who login to a specific hunt group. They have decided that they want to use handset phones. We have a number of spare 6408D+ and I would like if possible to use these. We currently use Callmaster V's Is it possible to Login into a 6408. I have tried, but it...

Hi all, I am thinking of a change, and thinking of switching countries to Canada. What I am hoping to get from you lot is some information of the situation of the Job market on IT and telecommunications in particular. And of course what kind of money one would expect. Also what qualifications...

Hi, I know there is a Dos command which will tell you exactly what Graphics card is in the machine. Can someone please remind me? Cheers John

All. I want to create a DID which on no answer will route to a mobile, but I would also like to it route to another if no answer on the first. I know I could create the DID, and amend the Coverage path so that we woulc have COV1 VDN x COV2 VDN x COV3 Audix. Then to have the VDN route to a...

Is there anything with a full list of error codes? I have tried looking through the little definity for basic diagnostics, but I cant see the codes listed? I have errors of type 8, 16, 3841, 1281, 769 and 1537 that I cant find listed. Thanks in Advance John

Hi all, Is it possible to remotelt login an agent. You see the problem we have is, we need to have a specific agent "2096" logged into a turret to allow us to bypass our IVR and go straight to an agent. I would like to be able to log this agent in remotely as, once I have gone home...

Sorry for all the questions today. I am the System Admin of a definity G3si. Can anyone suggest any good courses here in the UK, I have ver..VERY little knowledge and need to learn as much as possible. Is there any good books available? Thanks in Advance. John