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Greetings Is there a way to back up programming on a MICS 3.0? If so what is the procedure? I've found how to do it for my NAM but not the MICS. Thanks for the input.

Hello We have a old ICS 2.0 with a Startalk flash. We have a situation with a executive and his admin transfering his calls to voicemail. When he is on the phone he wants the admin to answer his calls. So her extension has a appearance for his DN. The problem is when she answers the call and...

Hello I have MICS 3.0 with a NVM. I am trying to allow a set to dial 411. First I created an override on the set for restriction 4 to allow 411 but that did not help. Then I went to the line pool that this set uses and created 411 overrides on all lines and she still cant get out to 411. Then...

Greetings i have a MICS with a Norstar voice system 4.0. When we try to get messages from the general delivery mailbox we are getting the message "Mailbox in use". We reset the GDM password, tried to reset the system coordinator password but the system said "exiting the system" and would not...

Hello i have a Startalk 4 port version 1.7 voicemail system that i'm trying to get hooked up to a ICS 4.0. I've done Feature **938378 to check status of feature codes and i now have the codes in a FREE status but they remain inactive. I've tried removing the 900 codes then booting the system...

Hello we have a Partner ACS with Partner mail VS R5.0 4 port Vmail. We have a small auto attendant and directory set up and when people chose extension 10 the default operator says "transfering to operator". How do we change that message so it plays transfering to "persons name" instead? Thanks

Hello Our security department is asking if we can check the contents of a mailbox with out the owner knowing it. It is a Norstar voicemail system with a regular MICS 3.0. Any way possible? Thanks

Seasons Greetings to all On our Nortel option 81 we can “out” an extension and then rebuild it from ground up. We sometimes do this if it appears we have some sort of software glitch on it. Set relocation was left on at one of our Norstar sites and a lot of phones were moved around and...

Hello I need a little help with something I ran across this week. System is a Norstar MICS with a NAM, not sure of the software version. One of the users has a cordless analog phone that used to ring at the same time as his regular digital extension(7310). When I got there it didn’t work and...

Greetings i have a guest mailbox on a Startalk 1.8 on a ICS that will not accept messages if you dial the extension number from the auto attendant. The calls end up in the GDM. But if you dial by name through the directory you can get to her mailbox. I cant see any difference with this guest...

Hello How can i reset a internal RAD on a ICS? i understand the the default password is the system id. Where do i find the system id? Thanks

Hello My customer has a CAP module with everyones extension on it. They currently only get a arrow indicating when that extension is actively on their line. They would like extensions on the module to ring and appear so the operator can pick it up before it goes to voicemail. If this is...

Greetings We have a MICS 4.0 with a NAM 4.0 that we will be installing for 2 separate business units housed in the same office space. We need to partition incoming lines to 2 separate auto attendants. I guess the first question is can this system do so and then what is the easiest way to...

Hello We have a Compact ICS with 1.9 software and a startalk with 2.0. Right now when some one picks up the handset there is no dialtone. We have to hit a line button to get it. How can i program dial tone as soon as we pick up the handset? Thanks

Hello We have a MICS with Norstar voicemail 4.0. After 5 pm our auto attendant message changes to a afterhours greeting. We now want to play the normal auto attendant greeting all the time. Is there a simple way to turn off the afterhours greeting? Thanks

Howdy We have a Norstar MICS at a remote site with 4.1 software that we have 2 T-1's going to. One for long distance and data, the other for local service. On the voice and data T-1 we are currently using channels 1-4 for data and the rest for voice. Now we need to change this configuration...

Greetings We have a MICS with a Startalk voicemail system. On our AA and CCR tree we have two options that go to the operator, ext 201. If the operator doesnt answer the calls are rolling to her personal mailbox instead on the General Delivery mailbox. Can i set it up so the unanswered calls...

I have built a guest mailbox on a 3.0 NAM and initialized the mailbox for my remote user. We can access this mailbox internally but when we try to access it remotely we get a message stating, “ the mailbox password combination you have entered is not registered please try again”. I’ve never...

Hello I have a Modular ICS 3.0 with a Norstar Voice Mail model 4 in one of my remote sites. I need to increase the DN length from 3 to 4 digits. I read that when increasing the DN length the system automatically adds the digit 2 to the front of the extension. In this instance I need to add a...