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Hi, I am new to Nortel BCM. We have an issue when the user phone programming was changed after the user plug-in to the wrong jack. We were able to re-programe the phone using BCM Element Manager. Actually, we only re-programed the buttons. Now, the user is claiming the the phone is not...

We are looking to get an inexpensive Call Accounting software for our UCM 6.1 Is there any recommendation? Thank you

I am trying to troubleshoot the call disconnect that we are experiencing. I opened the BCM Element Manager and see we can download the logs to our computer. We have BCM400 My questions, What programs or how to view this logs from the BCM Element Manager->Log Management? Thanks

We have BCM 400. Last week we have to reboot the BCM since we can not make outgoing/internal calls. The system seems to be restored after we reboot the system but now we have some weird behavior. We have some weird messaging coming over the display on the phones. when the user was on the...

We just switched some numbers to be delivered in Sip trunking. Now we have issue that the some calls are not being delivered properly. For regular users, all are fine, We created translation pattern/TP from 10 digit to match 4 digit and it is ringing to the phone, then voicemail...

Is there a way we can setup a call screening/filtering based on ANI? I understand that we can block the user by putting a script in the gateway (h323) but I want to redirect the call to a voicemail box/or some kind of music on hold. We have CUCM 6.1, Unity 5.0 and IPCC express. Thanks...

We have a problem where when we call from our desk phones (CUCM) to 3G wireless phones, the wireless phone will receive caller ID as “unknown number”. We contacted our telco/PRI provider to check the digit that we are sending and it was ok. Then we contacted AT&T and made some tests and found...

We have a remote office with BCM50 and has this weird problem. We just found out that one of our extension is no longer ringing to this assigned phone and it ringing to the other phone. From example: Phone A has extension 5214. It used to be ringing fine when someone called from...

We have a remote office with BCM50 and has this weird problem. We just found out that one of our extension is no longer ringing to this assigned phone and it ringing to the other phone. From example: Phone A has extension 5214. It used to be ringing fine when someone called from...

We have one remote location that use BCM50. This is the first time I am facing BCM50. One of the voicemail box is lockout and we need to reset the voicemail box and the password. Is there anyway that someone can give me the instruction on how to do it from the phone admin. We don't have a...

I just read in “Configuring Settings on the Cisco Unified IP Phone” and found out that The VPN Client feature is supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G. We are currently using UCM 6.1 with Cisco Unified IP Phone 7945G and 7965G. I cannot find the...

Hi, What is the CUCM feature where we can transfer on going call to mobile phone in one button press scenario and then we can switch it back to the desk phone if we are back to the office. Any instruction where i can setup this? I have CUCM 6.1 Thanks sienz

I created new CSS/partition Texas_Internal, Texas_local, Texas_longdistance, Texas_International. so when this new office dial 0, it will dial the assign number for this respective office fyi, The Texas_International contains Texas_Internal, Texas_local, Texas_longdistance, internal and VMport...

We have Norstar key system with few lines. It is a very old phone system with no network access. We just got a request to make some changes in this phone system. I am not familiar with this phone system. 1. Is it possible to change the call forward no answer to 3 rings instead of 4 rings (it...

We have Electra Elite 48 with few lines and few analog trunk lines. We just got a request to make some changes in this phone system. I am not familiar with this phone system. 1. Is it possible to change the call forward no answer to 3 rings instead of 4 rings (it is currently having 4 rings...

I have read some of the treads regarding the Call handler transfer to an external number but I am not clear. If I am not mistaken, once of the fix is to change the CCS in the unity port to reflect the external number (currently mine is setup as internal) Is this a must thing to do in order for...

We have BCM 50 in one of our remote office with VM interface. We need to make a change in the primary greeting/auto attendant. Currently it has 6 options when someone dial the main number: Thank you for calling ABC company Press 1 for Sales1 Press 2 for Sales2 Press 3 for Sales3 Press 4 for...

We have BCM 50 in one of our remote office with VM interface. We need to make a change in the primary greeting/auto attendant. Currently it has 6 options when someone dial the main number: Thank you for calling ABC company Press 1 for Sales1 Press 2 for Sales2 Press 3 for Sales3 Press 4 for...

We are getting the attendant console from the CUCM plug-in. We made changed/adding queue in the IPCC/CUCM system, but suddenly the attendant console is not showing the second and third calls but those calls are still connecting, only the reception cannot see those calls. The reception will get...

Hi All, I need some opinion on the changing that we plan to make. We are trying to get a sip trunking and thinking to change our H323 gateways to pure sip gateways. Are there any things that we should be aware of that may affect the performance, feature or functionally of our Cisco phone...