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I have a digital announcer provided by Nortel but I feel is made by Cook. It is a 2 channel announcer with a NT5M02TM11031C sticker on back that answers RAN routes on attendant overflow. The customer has not accessed it in a long time and would like to change the recording but has lost the...

I have a problem on a BCM400 with expansion cabinet. The software is 3.5. It has been in for a year running fine except for the chronic problem of M7100's not getting intercom dialtone when you go off hook. The pushing of the "RLS" button or the "Feature" buttom usually brings up the intercom...

I have a customer who parks all incoming calls and pages out who needs to retreive the call that is parked for them. The majority of calls park on "101". His phones are all "prime" to the intercom path. He would like to eliminate the need to dial the "101" and store...

Using Norstar Remote Utlilities, how am I able to convert downloaded data from a Norstar switch and convert it to a spreadsheet (Excel) such that I can print it out? Is this possible and how easy is it to do?

I have an older model of RAD (NT8B80) I have forgotten the password of. I have noticed on some posted tips to short the "wafer battery" inside the unit but I am unable to locate it. I attempt to log into it using F9** the screen goes blank for about 5 seconds and returns to the time...