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  • Users: Utreg
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  1. Utreg

    (increase) time to enter Activity code. = ISDN-30 related?

    We use Activity codes and reporting in our Contact Center environment. Users now complain: the time to enter an Activity Code after a disconnect of the caller is to short. We migrated to another ISDN-30 provider. Before the migration there was a tuut-tuut-tuut tone after the caller disconnected...
  2. Utreg

    Cannot login to Symposium, only default ACD?

    Hi, I've created a new ACD Queue and programmed a M3904 in that Queue. The phoneset is aquired but when the user logs in it shows ACD PRIO so it does not login to Symposium but into default ACD. I've copied the phoneset from a working (other ACD Queue) set and it is aquired so looks like the set...
  3. Utreg

    You cannot record your changes: filter issue

    Hi, I've created a linked (External data to .txt files) database and want to filter out the non nummeric and NULL values/lines. A query refers to the linked table and have set 1 Criteria to filter them. If I try the following SQL statement: SELECT [Tbl user].iUserId, [Tbl user].nvcLastName...
  4. Utreg

    Avaya Aura 6.2 Agent Desktop install package

    Hi, We're migrating to Avaya Aura 6.2 in a while and wondering how to create an install package (for distrubution to the clients) for the Agent Desktop. The instructions in the documentation (Launch AAAD, Click install) do not work since our call center agents do not have administrator rights...
  5. Utreg

    Hipath Manager E external modem problem

    Hi, Have installed Hipath Manager E V8_R4_2_0 on new laptop and try to dial out (via External ISDN-TA modem) but that fails. First I tried the RS232 port on COM1 but it seems the software only looks to COM5 and higher. So I installed a USB to RS232 cable and connected this one to the external...
  6. Utreg

    Connection lost to CCAD

    Restarting the OAMCMF service on the CCMS helps here to refresh the synchronisation between the CMMS and CCT/CCMM.
  7. Utreg

    FoPBX (Forced cell phone on CS1K): CWT Possible?

    Hi, I've got a question about Forced on PBX, Mobile extention; Is it possible to have call waiting activated? The wish is to switch between 2 incoming phone call on the cell phone. We've got CS1K, Rls 7, thanks. Tried CLS CWA, HTD and programmed a CWT key...
  8. Utreg

    CC6 SU08 and IE8: possible memory leakage?

    If realtime displays have run all day it looks like almost all the RAM memory is taken by the CCMA webclient. Anyone experienced possible memory leakage when using CC6 SU08 with Intenet Explorer 8?
  9. Utreg

    Impact PCDR = YES?

    Hi, Seems we are not generating all Call Record Details here. There are calls coming in and they seem not to end up in the OTM Billing database, looks like to little CDR's are generated by the M61c. (internal CDR are off). I think this can de resolved via adjusting: LD 17, PARM, PCDR = YES...
  10. Utreg

    Query Filter on Criteria; how?

    Hi, Have created a query wich combines serveral tables. When I run the query without a filter it shows all data correctly. When I try to filter out 'unwanted data' via Criteria I'm prompted to input 'FirstName'? I have a column [Name] which is filled via an IFF statement on Firstname and...
  11. Utreg

    Announcement on No answer to ACD (which is NCFW to VM)?

    Hi, On 'No Answer' serveral telephones go to an ACD queue. In daytime the call is answered via an ACD agent. In nighttime the ACD goes NCFW to voicemail where the close announcement is played if the caller dialed the ACD queue. Problem is when individual phone is dialed in night time call...
  12. Utreg

    Check "if VoIP is down" via scripting

    Hi, I'm looking for a way to implement emercency scripting in case a VoIP connection is down or has bad connection. There are 12 x I2004 and 2 x I2050 ACD sets which are on another location. I've studied the 'EVENT HANDLER' but could not find a way to use this for this purpose in my CC6...
  13. Utreg

    OTM Billing custom report

    Hi, I'm trying to build a custom report in (O)TM Billing (TBS). Found the file to be modified: TBSGBCustrptU.mdb Does someone has a description how to build a custom report in OTM Billing?
  14. Utreg

    Check if date (in 1st database) is an holiday (defined in 2nd database

    Hi, I tried to create a check for holidays in my report (CR V12). In my main report I use the database: MainGroup.ArrivalTime [type is 'Date Time'] In another database (type is 'STRING') the holiday days are specified; HolidayHours.ID HolidayHours.HolidayDate 1 2009-04-13 2 2009-05-21 3...
  15. Utreg

    CCMA_6.0_SU_05: Historical reports gone?

    Hi, As of this morning our Historical Reporting cannot be used, the webclient states for all (standard and user created) report groups: "No reports are defined for this group: Agent Performance" This error is for all acoounts (also the 'webadmin'). Seems the report database file is still...
  16. Utreg

    Lower the headset BEEP volume in ACD

    Hi, Here we use forced calls in an ACD environment. The agent hears a BEEP when a call is presented. The BEEP is loud, can I decrease the sound? (The M1 is in control of Symposium but I don't think it's a Symposium related issue)
  17. Utreg

    Answer a call on skillset and transfer to survey afterwards?

    Hi, Is it possible (in Symposium 4.0) to implement an external transfer after a call is answered by an agent (on a skillset)? Now the agent transfers to a external number of a survey company manually (but doesn't when the conversation with the customer went badly). Can this be automated?
  18. Utreg

    Running Symposium Web Client on a PDA?

    Does Symposium Web Client 4.5 SU2 run on a PDA or Blackberry? I think installing the SOAP-package will give some trouble hence web client will not work. Anyone experienced with this or knows an alternative? Regards,
  19. Utreg

    Message in Unity repeats to fast.

    A caller to a huntgroup hears a message "Extention is busy, one moment please" when the member in the huntgroup is on the phone. But the waiting message repeats to fast. The situation: Huntgroup with 1 member which has Forward Busy/No Answer to VM In VM Unity there is a profile for the DN and...
  20. Utreg

    OTM rls 1.0 vs 2.0

    hi, Tried to download some documentation from Nortel but didn't succeed.... Does anyone has some info about OTM 1.0 versus OTM 2.x thanx @win

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