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Hello everyone, I just changed out an ACS R3 processor with a ACS R7 (the old one died). We have a Partner Mail VS R5, which will now not come up. The LED comes on green, but then goes dark after about 5 seconds. No yellow or orange - just dark. I took the VS module out and put it into...

Hello, We have recently installed an old Merlin 410 for a small warehouse. All cabling is brand new, and the system seems to work fine (intercom, set features, etc). Most of the time, the sets will not dial out (it seems to be a random problem)! Dial tone can be drawn, and the lines...

Hello everyone! We have two 2250 consoles that get answered during the day. The DID's are set up in the day route to ring to the 2250's and the night route rings directly to individual extensions (based on DID dialed). We want the 2250's to only ring 10 times during the day, and if not...

Does anyone know how to have a set go to VM normally during the day, but not at night? We have a tenant who wants his phone to ring at night and never go to mermail, but to work normally during the day. We're on Option 11c. Thank you!

We had an OTM system attached to the switch. One of the girls in the office logged into mermail using the terminal in OTM. The machine has since been removed, but she did not log out of Mermail. Does anyone know how to reset this terminal session so that we may once again access our Mermail...

Hello, We have a new OTM install that we use to bill our tenants for LD. I need to have the location dialed appear in the reports. I cannot find any way to make this happen. Thank you all in advance!

Hello everyone, We have recently moved from MAT to OTM. We have a tenant with a single DN on his 2008 set with three company names on that DN. In the past, we were able to run reports from MAT that would break down his outgoing calls based on a code that he dials before he dials the...

Hello, I am trying to set up and "outgoing only" message in Meridian Mail for a user. I have their VM answering from a phantom, but the VM still tries to record incoming messages. I have set the COS in mail for "Outgoing Only". Any ideas? Thanks in advance!

Hello! I have a single DN that will not show the name display for inbound calls. Since this person has no phone, I have copied a working phantom set and routed it to the front desk operator, and then did a DCFW to voice mail. The operator sees a string of digits instead of the name. The TN...

Hello, We have an Option 11 switch with 2 16 port analog cards. Since we are now down to 1 analog port left, I have installed another 16 port card (in slot 17). In LD 10, I do an LUVU, and it still only shows my one free analog TN. I have plenty of TN's left on the system, but the card...

Hello, We have an Option 11c switch with three PRI loops. We began having problems last week on loop 1 with channels going into lockout. This is the second time in two years that this has happened. I had disabled the card and called our telco provider. They have since fixed the...