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All, Were running an S8700, suppling data to CMS. If the time of day is changed, during business hours, will that hose anything up in CMS? Thank You in Advance.

Good day All, I had found this little trick, out on this forum before, but can't seem to find it now. I have tried to search, but it appears the search engine is down. So here goes. I'm trying to help another tech, at one of our sites, to add the message retrival button to her phone. It...

Does anyone have the pinout of a RJ-45 to 50 pin amphenol connector, in a cross over configuration. Thanks, Bob

All, We have an S8700 with audix and CMS located in the Central Standard time tone. We have installed an S8300 EPN off of the S8700. The S8300 is located in the Eastren time zone. My question is, does anyone know how you can make the extensions, that are located in the EST zone, have a...

All, I have read all the posts, about picking up a call on a bridged appearance, then transferring it directly to the user voice mail box, but I can't seem to make it work. I've tried the feature access code and transferring directly to Audix, using a station number routing to an auto attendant...

I have a problem, I have agents that are logged into skill 74 as their only skill. A call will be waiting for skill 74, with 3 agents available, but the call never rings through to an available agent. I've checked my vector and found no problems. What I did find was that the sup, had the...

Good Day All, Does anyone know how to make the Date/Time dispaly, all the time on a Call Master 4. Thanks, in advance Bob

We have an S8700 that is not hooked to our network. The time is 5 minutes faster than universal time. Is there a way, for the 8700 to dial itself out to somewhere and update its time? I have called Avaya, but they didn't have any answers. Thanks for the help Bob

Good Day All, My problem today is, I have a vector that has 8 options, plus, it gives the person, the option of dialing an extension, by hitting the # sign. The problem is callers are not listening to the message and just start dialing an extension. When they enter a string of digits, and...

Good day All, My question today is how do you disable passing the calling name and number of the extension on internal transfers? Here is the problem. We have a helpline setup in one our call centers. The call comes into the ACD from an 800 number. The helpline agent takes the call, and...

On Vu Stats I have one format linked to another format, and they use the next button to see the other line of data. My problem is only the first line displays data. The format is as follows: Format Number: 10 Object Type: agent Next Fomat Number: 11 Update Interval: no-update On...

My problem is when an agent hits their VU Stats button, they cannot see all their stats. The display looks like the following: call= act= acw= auxrc= The problem is the acw= is on the right side of the display and you cannot see the stats. My question is how do you adjust the display? I...

I have checked the FAQ's on this forum plus Avaya doc's and cannot find out how to delete a vector. I'm sure someone with more expertise than I knows how. Thanks for any help, I have a G3RV9. Thanks Subtech

I need some help setting up partition groups. Here is why I need the groups. I have one PPN and two EPN's and have DID numbers assign to each. The problem is, if I use a DID number that is assigned to an EPN and use the number in the building with the PPN and dial 911 from that number, the...