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We have a Nortel Norstar system and have plugged in a Polycom Soundstation2 without display (using an ATA to convert digital line to analog). I am now trying to use the conference call facility but do not seem to be able to use the 'people' button to put the first call on hold and dial another...

I have a problem in that a direct line number seems to be forwarding onto an extension which it shouldn't. This is recent behaviour which as far as I know has not been caused by manual intervention. The number should be forwarded onto a huntgroup however it seems to be going to a normal...

Basically, we have an AutoAttend module to test whether we are in or out of hours, which is fine, it understands this. When it's out of hours, it should forward to a huntgroup voicemail. We had an engineer set up a module to go allow us to record a night wav for the voicemail which works...

One of our users now has a laptop as their main machine and cannot use Phone Manager to manage her calls. other machines seem to be OK. I had trouble installing Phone Manager onto the machine at first, it didn't pick up the IP of the server - was just blank, but after I disabled the wireless...

When our phone system was originally set up, users could access their voicemail messages through the Phone Manager Lite (or Pro) by simply double-clicking on their extension in the Messages window, now it requires an extension and password to be suppied. We had a few problems and a...