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I am running CMS Supervisor V 16.2.KC.12 If I select manual login, I can log into the servers with no issue. If I uncheck that box, it just sits at "Initializing, and does not get any further. One server is R16.2, the other is R14. Both show the default terminal as cvsup on the manual login...

I have 2 reports (designed by different people) that use 2 separate calculations to work out total call time (without ACW) One uses ACDTIME + HOLDTIME The other uses i_acdtime + i_acdothertime + i_acdaux_outtime Looking at the definitions in the Avaya help file, they would seem to be...

When I run my code to retrieve data from a CMS report, if I single step through the code, the code works, but if I run it normally, it (eventually) fails, and MS Access stops responding. ' Sets parameters for report cmsReport.SetProperty reportPrompt(1, 1), reportPrompt(1, 2)...

I would like to get a maximum queue size across multiple splits for multiple days E.G. split 101 - queue over the week 2 4 5 5 7 4 2 split 102 - queue over the week 4 5 3 3 3 4 5 Report maximum queue size is 10 (the 7 and 3 on day 5) Report already reports averages, max, and sum, so the only...

I can connect to the Nice database for the call recordings, but is there a different database used for analyzer, or am I just not seeing the correct tables?

I have looked at this, and it seems there are 6 different valuse present in the flags field: D S T C TC TT Can anyone shed light onto the meaning?

Users do not have the ability to change their password in CMS supervisor. What do I need to do to add this to their commands. We are using V12 and V13 of CMS Supervisor, connecting to a V12 server

I want to import from an outlook PST file into outlook express I cannot re-install outlook, as I no longer have the CD When I goto File->Import->messages and select Outlook from the list, when I click next, I get an error message saying "Messages cannot be imported from the MAPI client...

OK - current setup: 2 computers connecting to cable modem via dumb hub (can't afford a 'proper' router), using one network card each the other network card in each machine is to be connected via crossover cable, to allow file sharing - but, when the cable gets connected, the connection to the...

OK, i admit it - i got the devils own key.. Now I have brought a new licenced XPpro, i can't enter the new key - even though I try to alter a registry key to invalidate winXP [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\wpaevents] and re-run msoobe.exe /a - all this does is...