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  1. Coineandude

    Advocate service level target

    Hey there, In hunt group configuration, I can set a service level target of x% of calls in y seconds and Business Advocate is supposed to keep track of this. Does anyone know what time period Advocate uses to evaluate whether or not it is meeting this goal? Is it current interval? current...
  2. Coineandude

    CMS reports - can i tell when a report was last run?

    I'm trying to do some cleanup ahead of an upgrade and I would like to just purge custom reports that have not been run in the last 6 months or so. Is there a way for me to tell when a CMS report was last run?
  3. Coineandude

    CMS call record data collection limit

    Hello folks. We run an R3v9 CMS. I rely on call record data for some data validation blah blah blah. My issue is that during our peak traffic times, call record data collection fails with a threshold exceeded error. CMS documentation states that call record data is not collected for periods...
  4. Coineandude

    ct connect v5

    anybody know where one can buy a copy of ct connect v5? i'm having a bear of a time finding a vendor who has any idea what i am talking about... ;(

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