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Here goes, I've got EC-500 set up on a switch with CM 1.2. Everything is working ok except for 1 person who has two IP phones. If he has received an EC-500 call on his cell, and wants to go back to his desk to finish the conversation, he cannot pickup the call appearance even though it is...

These tones are used for Analog Networking message servers. I cannot get the 8700 to produce these tones over the H.323 trunk. Has anyone ever dealt with this before? -Bunkman

Voice Mail integration problem with NMS. When a call is forwarded from a remote site to a hub that has VM, the reason code is lost. The call display looks like this: Display is: 7325551212 H528132 A good example is shown below: Display is: JOHN SMITH...

Got an Octel 200 that's currently using 7405D type integration and the customer upgraded their switch to CM 2.0 and the 7405D type sets do not work quite right. I don't think this is a supported type set with CM and wanted to see if anyone here had something to add or could provide some...

I have a situation where we have two VM systems and would like them to be redundant in call answering. We have assigned the analog ports for VM in an ACD hunt group and have RONA activated so it will go to next group if the first server is down. The problem is that when the first server...

Is it possible to redirect a call to go to "Forward All" mode based on the ANI digits? I have an application where the customer doesn't want to have two separate numbers for voice and fax. Unfortunately, the user doesn't know it's a fax so by the time he picks up the call, he's...

We've just connected a Merlin to centralized VM, so we don't need MM anymore, but it may be awhile before the module can be removed from the system. Is there a way to deactivate the Merlin Mail system? The main reason being I don't want it to control any MW lamps. -Bunkman

We are having a problem with Soundapp on OSX. We can't seem to do wav file association to the Soundapp program. Basically, we want to be able to click the wav file and have it open up in Soundapp. It works with OS-9. I don't know Macs but I have one here in my office that I can test on. Can...

If all ports on a Qsig trunk were busy, would a caller get wave off tone, or a fast busy? We had an instance this morning where a user, who covers to voicemail connected via Qsig, was called but after the initial 4 rings, went to wave off. -Bunkman

Is there any way to program 500 type stations in a UCD hunt? I don't think there is, but I thought I would ask. Thanks in advance for any responses. -Bunkman

If you have two Qsig trunks between two switches and one trunk goes down, will the other circuit stay up and continue to process calls? I'm thinking that it should, but I figured it would be better to check. -Bunkman

Is there any way on a Definity to perform digit translation? I would like to dial a special FAC code and based upon the digits dialed, have other digits inserted and sent out. So lets say I have #95-7400 and I want this converted to dial 182-111-7400. In another case I want to be able to dial...

I have 2 100D cards, 1 which is connected to a Merlin Network, and the second is connected to my local carrier. When I connect the second one to the local carrier, the clock comes up as local and it needs to be from the carrier. Anyone know how to make this change? -Bunkman

My 012 card got hit by the last lightning storm so I need to replace it. I'm concerned about extension renumbering since it has more ports. Can anyone give some advice? -Bunkman

I am connecting a PRI from a Merlin Legend to an Natural Microsystems board (which emulates a Legend) and I would like the display to read 7 digits instead of 4. The PRI is configured as a Merlin PBX. I've tried changing the "number to send" to the "base number and...