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NAM VMS Dial-Thru
We have a NAM VMS Version 4.0. I was wondering if newer versions of NAM VMS sofware provide "dial-through" capability whereby a caller can dial another extension number during a greeting and be transferred to that extension? Callers complain about having to hang up or dial 0 when...- tbbilbo
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- Replies: 2
- Forum: Nortel: Norstar systems
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MICS Auto Attendant
We have an MICS (Ctx 1.1) with two trunk groups: one for public calls that go to live operators, one for employee/family calls that go to the auto attendant (NAM 3.0). The office manager wants to know if calls to the "public" trunk group can go to the auto attendant after-hours, where...- tbbilbo
- Thread
- Replies: 2
- Forum: Nortel: Norstar systems
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NAM failure
Installed an MICS-XC Rls. 5.0 with an 8-channel NAM (think it's 4.0) 35 days ago. Three times now, the NAM has completely shut down for no apparent reason. All call attempts to the auto attendant were "ring no answer." My tech, inputting feature 981 or 985, got no response. To...- tbbilbo
- Thread
- Replies: 12
- Forum: Nortel: Norstar systems
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Minuet ACD for Operator
We bought NVM 4.0 with Minuet ACD built in. Want to create an ACD Group with the switchboard operator as the sole agent. This would allow callers who dial "0" at the auto attendant to wait in queue while the operator handles multiple calls. They could even get a recorded...- tbbilbo
- Thread
- Replies: 2
- Forum: Nortel: Norstar systems
