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I went on a service call for a system that the customer was told by a previous tech (different company) that their V2 Chassis needed to be replaced. Prior to that the tech told them that their Combo Card needed to be replaced because their phones were not working, when that was done the 1416...

A couple weeks ago I installed a T1 Card into an existing Partner ACS R6.0 system, since this install the site has been experiencing several of the problems I've seen documented in this forum. We searched for the 6.0.4 upgrade but thought it may be easier to just install a new processor. My...

Does anyone know how to reset all the settings in the Norstar VOIP Gateway back to the factory default settings. I've used Hyperterminal to get the IP Address but the username and password have been changed so I can't log into it. I haven't found anything in the documentation, or is there a way...

I have come across a situation twice now that I'd like to see if anyone else has experienced. This has only been with the service provider Telepacific (here in CA.) and their product called Smartvoice PRI. This product is a PRI but is some sort of SIP trunk in their network. I have now seen this...

Does anyone know how to reset all the settings in the Norstar VOIP Gateway back to the factory default settings. I have one that is used and I'd like to default but I can not find the instructions anywhere in the documentation. Louie Roldan www.4vertex.com

I have a set of gateways setup between 2 offices, both systems are MICS's with 7.0 software. I need to know if anyone has been able to setup the gateways with caller Id, so that if extension 221 at site A calls to extension 8000 at site B the user at Site B will know that it is a call from ext...

I'm trying to program a "link" transfer to do an external call transfer from a CCR Tree. I currently have the CCR doing a trunk to trunk transfer but as we all know there is a drop in volume when doing this and my customer is complaining about it. I've programmed path 1 as a transfer path to...

I need to upgrade a Partner Mail VS R5.0 to a new Partner messaging R7, is there a way to backup the voicemail on the VS and restore on the new Partner Messaging? Or am I going to have to just program from scratch? Louie Roldan www.4vertex.com

Has anybody seen this event code and more importantly does anyone know what it represents, I can't find it in any documentation that I have. I have a customer with an MICS 6.1 MR that is dropping calls and I can't figure out why and we've been getting this event code 905-02520238 S4. Any ideas...

I have 2 different customers both with 6.1 MR software, one has a PRI and the other has a regular T1 both with DID's. My customers are reporting that intermittently calls will go directly to voicemail without ringing the appropriate phone, and that the user is sitting there NOT on the phone. I...

I have a tech on a customer's site trying to replace a CICS KSU, We took out a refurbed KSU and a 4.1 software card. When trying to replace the KSU it just flashes, the customer had 4.2 software he's tried both the 4.2 and the 4.1 card and neither are working. Here's my question, I don't know...

Has anybody used the "Memory Dump", I've used it to retrieve changed config passwords but I was wondering if it could be used to retrieve PRI keycodes as well. Anybody know? Louie Roldan www.4vertex.com

I have a customer who was sold Canadian 5.0XC software from their previous vendor, now I'm trying to use the workbook to aquire their programming. I'm getting an error message of "ICS AMC03NG.MAP does not match ANC02.MAP" I'm assuming it's because I'm using the NRU for U.S. and not Canadian...

Can anybody tell me how to remove ACD from a NAM, I only want VM on this NAM. I have a NAM that I am trying to upgrade from 4.0.04c to 4.1, I do not need the ACD on this NAM and I'm having trouble doing the upgrade. I'm not sure that my problems with the upgrade even have anything to do with the...

I had a customer tell me that some people were not able to access their VM Boxes, sounds like they may have a had a problem with the channels going to sleep. They have a NAM 4.0.04A with a MICS 4.1 XC, what do you guys think? The problem was not with everybody according to the customer, and I...

I'm going to be putting the gateways in for a customer, but I have some questions. Do I need a services card in the CICS for extension to extension dialing between the the 2 Norstars? 1st site has an MICS and will I need one in the MICS as well? Louie Roldan www.4vertex.com

I've got a Startalk flash, that I think the software is bad can anyone confirm this. I hook up to it with my laptop and get it started and here is what I see: NVRAM Test: Pass B84 Test: Pass Program Rom: Pass Voice Prompt Rom: Failed. Alarm Code:01F Base Alarm 01F: Corrupt...

Can anyone tell me if PRI is supported on the MICS 1.1, I can't rememberthat far back. Thanks. Louie Roldan www.4vertex.com

Does anybody have problems with dialing into a CICS with an IRAD? I seem to have problems with dialing into these and only these, I never have problems with the FastRads. Sometimes I can connect but seem to get disconnected after a while or I cannot connect at all. I will get a "No Carrier"...

Is there a way to call forward calls externally on the Partner ACS RL.7/Partner Messaging RL.6 from either the set or from voicemail box? It is my understanding that it can only be done from a selector code, and voicemail box only provides message notification. Is this correct? Louie Roldan...