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  • Users: sullyin
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  1. sullyin

    DNB Conversion Utility? Anyone?

    I need to run a DNB Conversion from a Nortel PBX asap. I tried using the GHTrout utility, but I receive a Run-time error.. Does anyone have an idea of what the error is? I have Office 2010 and Win 7..Or does anyone have another Conversion Utility resource I could use? I used to run a DNB and...
  2. sullyin

    1140E

    Does anyone know the default pword when installing a 1140E telephone? Can't find it anywhere in the docs. Thanks.
  3. sullyin

    ABILITY to BLOCK INCOMING # TO OPT 81C?

    Does anyone know of a way to totally block an incoming 10-digit # coming in to a PRI on an 81C? I have a Large Account customer getting annoying calls they don't want. I'm told from the Telco side there is no way to prevent it from them, but how about coming into the PBX? I thought of IDC...
  4. sullyin

    Call Pilot User Archive

    Having a bit of trouble attempting to do a User Archive of mailboxes. I can set it up just fine, and run it, but then when I go to Restore it and do a View, there is nothing there. When looking at the Event logs, it tells me that the Archive Search filter was invalid. Any clues on this,one...
  5. sullyin

    Call Pilot Satellite Location

    Call Pilot Message Networking Question: Have a CP 2.01 Local Site and have a Remote Site working off the Local site. Problem: Cannot reach Remote users with Dial an Extension. Can dial thru CDP over Tie line to remote site just fine and reach extensions that Hunt and Forward to Voice mail...
  6. sullyin

    RAD Remote Access Device Issue

    Have an issue with connecting to Norstar 7.0 RAD. Have complex scenario, so listen up and hope I explain it so you understand.... 1. The RAD Target Line is a DID coming in to a PRI on Option 81C PBX. 2. It routes out thru CDP over a TIE Line programmed with a DChannel to a Norstar remote...
  7. sullyin

    Call Pilot CDN change question

    I have a Call Pilot CDN that I need to change the DFDN on. I know the CDN becomes acquired once the CP Agents are built, rebooted, etc. Can I make the DFDN change on the CDN withhout deqacquiring it or the Agent Ports? Or would anything have to be outed to do this? Thanks much!
  8. sullyin

    Call Pilot App Builder 4.0

    I am trying to access a Call Pilot 2.02 with App Builder 4.0 file from my PC. I dial in and connect to the CP just fine, can access CP Manager OK, but when I click Start, and go thru my Call Pilot App Builder program (4.0)I have on my PC, I can get there, BUT when I try to open up an App OR...
  9. sullyin

    One more Question today

    Sorry folks, to deluge you... Customer has Symp 4.2 , using Not Ready Activity/Reason Codes w/Call Forcing on. They want the Agent to be able to Press the NRD key while on a call, WITHOUT disconnecting the caller. I know what ur thinking.....just set a 2 sec delay. The Customer says if they...
  10. sullyin

    Symp Web Client

    Having an issue with Activity Codes not showing in Real Time Dispaly in Web Client, but they show on the Historical Reports. Break and Default are the culprits. Any ideas??? Thanks.
  11. sullyin

    Symp 4.2/Call Pilot 2.20 Integration

    Have a Symp 4.2 w/CP 2.02. Call comes in to CDN's with Voice Prompts recorded in Call Pilot App Builder. Receiving a 5 to 6 sec delay on some prompts. Ex. Caller his Company greeting, presses 5, should transfer to another menu within the CP Voice Prompts and it does, but after about 5 or 6...
  12. sullyin

    SYMP SERVICE UPDATE 10

    Anyone know anything about SU10 from Nortel? Have received conflicting info on whether or not it will be released to the Public. Anyone have it loaded at a customers and if so, any issues? Thank you.
  13. sullyin

    SYMPOSIUM4.2 /CALL PILOT 2.0 VOICE SEGMENT ISSUE

    I have a Customer who has a Symp 4.2 that calls comes into a CDN(Master Script) and then go to a Voice Segement that has been recorded in Call Pilot 2.0. Using Access Ports. Problem: When Caller Presses 2, there is a 5 to 7 sec delay before it goes to the next voice segment recording. Any...

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