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We currently have a DSL primary and backup for a small office setup. I just priced out a managed solution with US Lec that would give us phone, long distance, internet as well as managed firewall and router for an extra $100 per month. My question is, what do I need to do to upgrade from DSL...

Need some advice- Boss is using software to sync his desktop and laptop. It is a free product although you can buy for $100 support by email only. In 2005 the product was bought by MS to be integrated into Windows Live. Suddenly, it's not working. Email support is asking him questions he...

We have a central location with a couple of nodes. 8710 on the hub and 8300s as the nodes. All of the nodes have DIDs that come from the hub. Any call to zero from an extension will route to the operator at the hub. If, however, someone calls the phone number of that particular remote...

Management is asking if there is any way to outcall to a number of people at once. In this specific instance, they are concerned about facility closure. Would there be some way to send a message or vm, and have this message go out to employee's home numbers? Not all 300 people but certainly...

I'm having trouble using wireless on my Powerbook Titanium running Tiger 10.4.3. When in some locations like airports or coffee shops where there is free wireless (and others using PCs get on with no problems) I can't get on. Instead of my regular signal bars in the top right menu, I see a...

We have a main location 8710 and an LSP 8300 node. The node has four backup CO lines. We are having a power outage scheduled and so need to have the node available as a backup location. When I call into the CO lines at the node they ring to the attandant at our main location. When I list...

We are looking to hire a new telco guy for Avaya adminstration. Does anyone know of any sites where I might find an employment test to verify skills and knowledge? The reason I ask is that the person hiring has no telco experience and keeps bringing in candidates with no extensive Avaya work.

I have a call center manager who wants to show real-time bar-graph displays of calls routing to certain vectors. Is there any way to do this?

We want to set up service observe but limit it for each supervisor to only their reps. One super should be able to observe 10 reps and the other should observe 4 reps. We want to limit the ability to service observe only for their reps based on specific login IDs. I only see the feature...

We are just starting to implement Modular Messaging in our organization. We have gotten the fax feature up and running, however when the fax is sent to someone's email account the image comes as a huge TIFF file and the server rejects it. How do we modify settings to change the file format of...

We are just starting to implement Modular Messaging in our organization. We have gotten the fax feature up and running, however when the fax is sent to someone's email account the image comes as a huge TIFF file and the server rejects it. How do we modify settings to change the file format of...

We have a call center supervisor who wants to use service observe on a spectralink phone as they walk to reps having problem calls. Anyone know if this is possible? Since upgrading to an 8710 from a Definity, we have been unable to get service observe working on the desk phones.

We have the latest version of MM recently implemented. Users in a call center with a group mailbox complain that when a new messsage comes in, all of them can access the message at once. This leads to confusion as customers get multiple callbacks. Employees say that under Intuity this was not...

How does one outcall to a pager via Modular Messaging? We just installed this system and the guide seems to indicate it's under option 6, but I can't figure it out and the vendor didn't provide the second page of the instructions for it.

I need to roll out some wireless spacephones in the 8 person range at our new corporate location. We are using an Avaya 8710 with some wireless IP phones and using transmitters for 802.11b and 802.11g. I'm looking at some models from Polycom, Onyx, Clearone and Olympia. Anyone have any...

I have a call center manager that wants to make some changes. We have two skills: CSRs and Account Reps. When a call comes in, we want to route based on time: T=0 sec: Route to any CSR available T=15 sec: Route to any CSR available T=30 sec: Route to any CSR and/or Accounts Rep. T=45 sec...

Our entire office uses DIDs that all route to 911 as needed. (say 222-2200) Our call center phones (only 6) are configured in our ISDN public to outpulse as our main number. (333-3333) The main number is actually under the control of AT&T, our long distance provider. This is so we can route...

I have an old 400 mhz G4 30 gig HD powerbook that is ready to go to the recycling bin in the sky. It has a short so everytime I move it, the system locks up. I have it on an iCurve stand on my desk with external keyboard, etc. Lately it's starting to have starting issues, such as a black screen...

I have a number of DID extensions in my company that are not outpulsing the proper ID-they are just sending out the number of one of our PRI's. Why would some DID numbers be sending caller ID correctly and others not? Is this a LEC issue or some sort of setting in the switch?

We are migrating from a Definity G3si with three TDM connected Prologix switches to a S8500 that connects via IP to the remote offices. In making up my testing protocols, does anyone have any recommendations? My experience with the last install was that the techs didn't do a thorough job...