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Hi we have taken over a site that someone else installed a ACS 7.0 91E. The customer wants to have a line ring directly to the auto attendant (employee backdoor). Also have a user who we programmed a line to ring to directly (boss) but the call does not go to his mailbox, it just rings...

Hi, We are looking at implementing a POS for a liquor/ package store and possibly add the bar sales portion later later. Any recommendations? Looked at Rocket, Win EZ, Biztracker online. We are simple and not needing complicated setup, just credit card, setup discounts, basic inventory...

I just had FIOS installed with an Actiontech MI424-WR router from Verizon. I am trying to setup a VPN connection to my office. Verizon says that they don't support VPN but you can set it up... I am not sure if I need to remove their router (which they say will not allow some of the TV/DVR...

Hi, I have a customer that is wanting to switch from a CICS to MICS system (growth). I was wondering if the CP 100 will need to be totally reprogrammed from scratch or can I just change extensions from 2 digit to 3digit. Thanks. Also is there any way to upgrade the CICS to MICS and retain any...

Hi, Have a customer that wants 30 TDM phones and 12 lines, with aa/vm, 4 ata ports, and a 4 trunk VOIP gateway to network to other BCM sites they have, as well as remote programming. Not sure if the BCM 50 will fit the bill or should go to 100/400. I like the fact 50 is on new OS instead of NT...

Have a new install that customer has question about, not sure if it is possible. They have 2 companies with 2 telco lines each, they want separate greetings for the separate companies (no prob), but the routing will go to the same phones for either company/department. They want to have the...

Is Cisco looking at moving call manager/Unity away from windows any time soon?

Wondering if anyone has suggestions for T-1 testers. Looking at gl communications and acterna 2209, or others?. Want to try to determine strange problems (echo, dropped calls, locked channels, etc.)at sites between CLEC, ILEC, PBX. Anyone have pros and cons of these units Thanks

Hi, I was wondering if anyone had any experience with the TEST-UM and BYTE BROTHERS testers. We were looking for an additional inexpensive tester and I recently saw these. The byte brother model was around $600. Both have some neat features for the price. I am not so sure if they really...

Does anyone know how to find out who owns a particular 800 number? thanks

Does anyone know the settings for connecting to the 9pin serial connector on an adtran HTU-R telco smartjack. I tried different combos but none seem to work just garbage on screen Thanks

Hi, Does anyone know what the latest release/version of the 3100 is? We currently have a v3.2. If there is a newer release, is there any info available on the features/enhancements with the latest release. Thanks

Hi, I Recently found out about APC recalling units for potential overheating and fire. I did not see it posted here anywhere: http://www.apc.com/rely/index.cfm

Hi, We are implementing VOIP (G711 or G729)between two sites that have 1720 routers connected via a point to point T-1. Without any QOS presently configured calls sound decent. When traffic increases (about 20 users at remote site are running terminal server) voice quality degrades when...

Is there any way to have the volume stay at a constant level on this system/version. User has to keep turning up handset on every call Thanks

Hi, I have an old (1990) Norstar 3x8 that I am trying to figure out how to restrict phones from making calls (all with the exception of 911). In the programming there are fields for restrictions and overrides for lines and stations, but I am unsure what needs to be set. Any help would be...

I have a Partner ACS 3.0 processor that does not power up. is it possible to install a new processor card and install the old PCMIA card and have all the programmed database restored?