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We have a customer who is experiencing a strange problem we haven't seen before. When she dials a number, the CO is recognizing double digits even though she only dialed a single digit. Ex. (703) 442-3500 might be recognized by Verizon as (703) 442-(2)350. Various digits are recognized twice...

OK, here's the deal. We have a Merlin Magix System and have been encountering sporatic problems with gaining access to Voicemail. At times when the VM is dialed, we either get a internal ring sound or it ring no-answers. VM doesn't pick up. It is totaly random at this point. The problem...

I am trying to assign private dedicated lines for three associates. I have assigned the lines I believe but our Auto Attendent is answering instead of our individual voice mail boxes. Does anyone know how I can resolve this?

We have been kicking around a theory that many of the troubles we respond to that tend to be difficult to isolate might just be related to a lack of proper grounding. Many of the switches encountered in the field (That others installed)that are not grounded to the terminal coming out of the CPU...

We seem to have a constant problem mounting plywood backing in telecom rooms. We have used a variety of anchoring schemes either in the drywall or into the metal studs, and we have yet to come up with a simple, reliable and easy way of doing this. A building manager mentioned "glue and...

I created a Fax Cover Sheet template in Excel 2000. I created various cells into which a user can enter data and I have locked the rest of the cells so they can't change the template. A user is able to tab through the various cells into which they enter data, but the last cell isn't a cell at...