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We are running a multi-site set-up with SCCS 5 and NCCS 5. Basically a call arrives into Masterscript, the call is processed to it's relevant script, the script queues to network skillset. NCCS checks the sites for longest idle agent, if agent not available plays comfort message and so forth...

I have been tasked to set-up Exchange 2003. Unfortunately I have been out of the IT Support side of things for sometime and need asistance. What are the basic requirements that I need to set-up such a service?. I understand that there are two types of 2003, Standard and Enterprise, what would...

Hi there, Is there a way that you can set up a network CDN to distribute calls evenly across 2 sites?. Incoming calls to both sites, call routing by STD code. Currently have 2 sites. At site 1 have SCCS and Network Symposium. At site 2 have SCCS running ITG between to produce virutal call...

I have 2 ISDN30 Trunks that are split into a number of routes. Default route is 43 which AC1 uses, does anyone know how to setup a range of extensions to use alternative 44 instead? Basically I want to point extensions 5600-5679 to route 43, and extensions 5680-5699 to route 44. I have a...

Has anyone experienced problems with NMS 9.2 listing alarms for Authentication Failures on Bay Routers. I have 30 routers of which NMS is reporting this problem on 20 of them. I have checked the community table - correct, checked the logs on the routers via site manager - nothing listed for...

Has anyone or know's how to set-up an e-mail application to send traps from NMS?, I know that NMS doesn't come with an e-mail bolt-on and that you can use Openview. I was wondering if there was another way?