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We have a 016 with Ring Gen in slot 17 of our system and an 100 DS1 in slot 12 of our system. This past week we had a lightning storm that took out the 100 DS1. We have a Legend Cabinet and ordered a replacement. The replacement came in but came as a Magix Card with carrier adapter. I put in...

We have a Merlin Magix Release 4.0 and are wondering if we can set up the phone system to require a code to be entered when dialing a long distance number. Is this possible? Does anyone have any documentation on it? We used to do this directly with our Telco but are wondering if we can do it...

I have SenderID configured on our Exchange Server 2003 SP2. It seems to be working expect that some messages are being assigned a SenderID value of -2,147,483,642. It is being registered as TEMP_ERR and going to the person's INBOX. Is there a way to send these messages to the Junk Email...

How do I obtain a Cisco login for downloads. I purchased my ASA from CDW with Smartnet but I'm not sure how to get a Cisco.com login. Can anyone point me in the right direction? Thanks, Jacob Gomez Technical Services Faith Assembly of God www.faithassembly.org

I keep getting this message when sending to a particular recipient: You do not have permission to send to this recipient. For assistance, contact your system administrator. <mail.domain.org #5.7.1 smtp;552 5.7.1 Content-Policy reject msg: Unable to process recipient(s)...

Hi All, I'm new to the Cisco world. We purchased an ASA 5505 with the intention of setting up the WebVPN for remote users. How can I set it up to integrate with our Active Directory for user authentication. Thanks, Jacob

We have a Magix Release 4.0 v7.0 with 1 PRI. Our Voicemail stopped responding late this afternoon so I logged in and reset it. After the reset it came up fine. I went to check the logs and the "Last 99 System Errors:" log is constantly filled with "TEST RESULT REGISTER BAD:" and code "7808"...

Is it possible to set up a Hunt Group from within an Automated Attendant? One of our options is Finance and right now I have it ringing to one extension. Would it be possible to have it ring to a Hunt Group that would find an available finance extension? If so, how would I go about setting...

When entering an authorization code when making a long distance call, the line goes dead immediately after code is entered...it is happening with several of the people in our office. Thanks, Jacob Gomez Technical Services Faith Assembly of God www.faithassembly.org

Has anyone been able to integrate their Merlin Magix with the Unified Messaging capabilities of Microsoft Exchange 2007? Thanks, Jacob Gomez Technical Services Faith Assembly of God www.faithassembly.org

I have a payphone plugged into an analog port on the telephone system. I have a pool assigned to the extension with autoselect set to that pool button. When I pickup the phone there is dial tone. If I dial the number it asks me to put in the change. By the time I do that the phone system has...

Here is my Dial Plan: A Dial Plan Routing Table A Entry Number: 0 1 2 3 A NtwkServ: Any service Any service Any service Any service A Expected Digits: 4 4 4 4 A Pattern to Match: 8790...

I'm trying to get this to work. I was able to get Remote Call Forwarding setup but I cannot get the Simultaneous Internal Alert to work as well. Is there a special trick to this. All I am trying to do is setup an extension to both ring internally and externally to a cell phone. Is this...

I've inherited a mess and cannot seem to get any good local support for our phone system. I have a Merlin Magix 4.0 Processor with all Legend phones. We have some DID #'s already programmed and I need to program three more but it looks like I cannot add anymore tables. What can I do? Of...

Unfortunately, our DID numbers do not match our extension numbers. They are not even sequential with the extension numbers. I have been given the impossible task of finding a way to utilize more than 15 numbers which is what the system allows when programming them one by one. Is there any...

I am trying to renumber adjuncts so that I can use the numbers for phantom mailboxes. I got all the way through the list and it stopped at 240. It will not let me assign that as the new adjunct number. I can't figure out why. There is not an extension 240 that I can find in the system. How...

I need to disable 411 in our system. Our Business Adminstrator doesn't want to pay the charges anymore. Can someone help me with this?

Help.... I'm new to this Merlin Magix 4.0 system. We just recently had a company come in and install a PRI line for us. They setup our main numbers to forward to the appropriate operators. We are supposed to have 20 DID numbers that we can use. I would like to setup those numbers but do not...

When someone calls into our organization I only get the number of the caller and not their name. How can I change that? I saw this note in the Pocket Reference: Simultaneous display of Caller Number and Caller Name is not available for PRI lines with Automatic Number Identification (ANI)...

I have a Merlin Messaging Voice Mail System. I just printed the Error Log and I have an error that states: NOT IN NORMAL OP MODE Slot06 Code 7801 ALL TTRS UNAVAILABLE Slot00 Code 0C03 Can someone shed some light on these errors and let me know what to do to fix? Thanks.