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  1. shawntoronto

    Redirect Loop Line based on distinctive ring

    BCM50 Rel3 I have an incoming line which is set to be picked up by VM after 4 rings. This line also has a second number with a distractive ring pattern on incoming calls (short-long-short) Is there any way to make a revision to the programming which redirects the calls to an alternate DN...
  2. shawntoronto

    Adding Call Pilot to Option 11C Rel 23.55

    Will any Call Pilot with with Option 11C Rel 23.55? Or is it just Call Pilot Mini?
  3. shawntoronto

    Auto Select Ringing Line when not Key 0

    Probably a simpel CLS entry, but for the life of me, can't find it. Call comes in on a DN which is not Key 0. Handset is picked up, and selects Key 0 automatically. Key for ringing DN must be pressed to answer call. Is there a setting so that the ringing DN (or longest ringing) DN is...
  4. shawntoronto

    Voice Menu not not answering external calls

    I have set up a voice menu, and when I dial the DN internally, it works perfectly fine. I'm confused as to the set up of an external analog trunk to reach the menu. I've tried making the COT trunk auto-terminate on the DN, and I've tried setting up the NITE for the trunk to go to the DN, but...
  5. shawntoronto

    Starting up Mer Mail - System Status "Loading"

    I've logged into Meridian Mail after booting up and everything loads. I get to the System Status and Maintenance screen and there is no <Activate System> softkey option/ The System Status says "Loading" and has been like that for hours. Something I'm missing?
  6. shawntoronto

    Swapped out SSC card and need to rebuilt from scratch

    So, I've swapped my SSC card Rel 23.55 for another with SC1000 Rel 4.5 That's the only change I've made in the cabinet - I've trying to rebuild my sets, however, I keep getting ERR5112. Then it enables the card and gives me ERR5115, but the card is not enabled. As a matter of fact, none of...
  7. shawntoronto

    1120e IP Set Configuration

    I've connected 2 X 1120e sets onto my BCM50. The first one is connected to the LAN, the second os connected to the first, from that set's data port. The first set reaches the BCM and works just fine, the second does not reach DHCP and continues to cycle. I've exchanged the sets and it doesn't...
  8. shawntoronto

    Adding Meridian Mail

    If I wanted to add meridian mail to an option 11c, can someone tell me what cards I would need to add? I have a line on an NTAK15AB but looking it up it comes up as a Digital Voice Processor. What else would be required? thanks
  9. shawntoronto

    Change 'Attendant' name

    Where does one go to change 'Attendant' to something else for the name display of the 2250 console?
  10. shawntoronto

    Opt 11C 23.55 - System won't come back up after power failure

    I power outage of a couple of days has resulted in the system not coming back up after power up. The power was cut off and once restored, it goes through it's regular start up routines, all card lights come on as usual, but no sets or attendant consoles work. I see the following messages on...
  11. shawntoronto

    Set Distinct Ring on Lines - BCM 50

    BCM 50 Rel 3 I'd like to set 2 lines to have a distinctive ring, regardless of what set they appear on. I can't figure out where to set it in Element Manager - help?
  12. shawntoronto

    Set will not align to Restrictions on BCM 50

    I have one set on the system which will not restrict calls. I have used the same restriction code other sets, and tested it on all sets. Very simple restriction - 'A' - so absolutely no outgoing calls. When I apply that restriction to this one set, it does change it at all - in fact, NO...
  13. shawntoronto

    BCM 50 - set will not align with restriction

    I have one set on the system which will not restrict calls. I have used the same restriction code other sets, and tested it on all sets. Very simple restriction - 'A' - so absolutely no outgoing calls. When I apply that restriction to this one set, it does change it at all - in fact, NO...
  14. shawntoronto

    Startalk Voicemail Full - unable to delete or record name

    I have a client who has a full VM (Startalk 2.0) he has never recorded the name for the general delivery mailbox or the system manager mailbox however, the general delivery mailbox is full, and none of the mailboxes are accepting messages when he logs into the general delivery mailbox, the...
  15. shawntoronto

    Call Display No Showing Up - Intermittent - BCM50 3.0

    Has anyone experienced this? BCM50 Rel3.0 - 4 POTS lines - call comes in - no call display - not 'unknown' or 'private'. Just nothing at all. No entry in the call log. I have an analog set on each line connected off system at the demarcation point in case of power fail, and when this...
  16. shawntoronto

    Call Display while on a call BCM50 Rel3

    I have a BCM50 Rel3. When I am on a call using a T7316 and another call comes in, the display cahnges momentarily to show me the incoming CLID. I do not need to use the F811 feature. This does not happen when I'm talking on an I2004 set. Is it the set configuration or a hardware limitation...
  17. shawntoronto

    Analog Set Configuration

    I'm trying to connect an analog set with no luck. I have 2 analog set licenses. I show both are Active Sets in the BCM Element Manager and the one I"m trying to get working shows as port 413. I have it connected on Device 5 - pins 5 & 30. (White/Slate) No dial tone. When I dial the...
  18. shawntoronto

    BCM50 Rel2

    I just installed a BCM50 Rel 2 with softwaer version 2.0.2.05e. I'm trying to install 2 updates that I got via email from the vendor. BCM050.R200.103-SoftwareManagement BCM050.R200.SU.System.014-200903 When I try to install from my PC directory, it tells me "File Transfer Failed". When I try...
  19. shawntoronto

    BCM &amp; Remote IP Sets

    I'm looking at upgrading my CICS to BCM50 so that I can add on a couple of IP sets at remote locations. Once question I have is whether or not I will need to purchase additional VPN software to be able to do this? The package I was quoted includes 2 IP set licenses which I understand will need...
  20. shawntoronto

    Startalk Not Responding

    I have a Startalk (NT8B73AJ) 2 port unit connected to a Norstar 824. It was taken out of service for a year or so (the whole system) and was working fine when taken out. Now, when I set up the system, the Startalk works for 30-45 minutes porpoerly, and then just stops responding until...

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