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thread690-1281378 I have been administering Telecommuting for several years but it is really grown popular in the last year. We are having a few issues surrounding the step where the coverage path brings the call back to office VM. 1. Rel.11 switch. Call just rings on and on because the distant...

I have a customer who informed me late into a migration Friday that they have unusual requirements on their phone set. This is what she required: Phone Set is assigned to Receptionist Ext. #1. Bridged to her line is the Main line Ext. #2 Also bridged is the Director Ext. #3. Also Bridged is the...

We have an S8400 PBX and Intuity LX voicemail. We just moved to a new building and now some of the users do not get a light when voicemail is left. SirRono

Currently I have a TN464GP and a TN2313AP in my G3si. There are two PRIs connected and running as one trunk group. I want to remove the TN464GP DS1 card and replace it with another TN2313AP. I have never done this before and need procedures. Would someone please forward the procedures to me...

The Directory used in my Auto Attendant for callers to type in the last name of a user is not working. It just cuts you off. This worked before the upgrade to 2.0 but now it doesn't. Would someone tell me how to fix this? Thanks, Ron SirRono

I have taken another look at the old Prologix I inherited last year. I was able to get into the system using a laptop and ASA but one thing I can't seem to manage is cleaning up the configuration. Although most of the cards have been removed and the two attached carriers have also been removed...

I just inherited an old Prologix with the original monitor and keyboard terminal (I forget what they called it). When I fire up the system the monitor displays the functions on the bottom and the cursor blinks at the top left corner. That's it I can't get it to come to a login prompt or do...

I want to swap out a TN464F for a TN2313AP. Can I just pull the one and replace it? or 1. Do I have to shut down the system? or 2. Do I have to reconfigure something? I have never done this before and need some advice. Thanks, Ron SirRono

I was reading thread690-969343, and realized I never conncted MOH as I had planned. Now I don't remember how to do it. I have a CD player for a music source. Would someone list the steps to take in establishing MOH on my Definity CM 2.0 ? Thanks, Ron SirRono

I have a 2420D phone set which is wonderful. The phone set has a log that tracks both incoming and outgoing calls. My secretary has a 6416D+M which she loves and was asking if I could administer a log button on her phone. As I remember this is possible but I don't remember how to do it. Help...

I am in Chicago but own a Condo in Washington, DC. I helped them procure a Fujitsu F9600 PBX and it has been working very well until yesterday when their attendant console failed. I need to locate a technician in the DC Metro area who could make a house call. Please reply here or call...

Is it possible to make the Message Waiting Light flash on 6400 and 2420 series phone sets? If so, how do I administer this? SirRono

How do I push the newest information I program on a station to the phone set? I can never remember this step. Doh. SirRono

Does anyone know how to adjust this time and where to find the form for adjusting the connect time? I am using a Modular Messaging VM server with an Aria Interface. Thanks SirRono

Wow, this is certainly a new system. I recently installed a new CM G3si Rel.12 and a MM voicemail system. While I am learning the MM system step by step, this one setting eludes me. My end-users keep getting a prompt that says, "You have exceeded the maximum connect time, Good Bye" while...

I have been out of this too long. I cannot remember where to set the outpulsed digits for individual DIDs. I have a G3si Rel.12 and am a bit rusty with my admin. Please help. SirRono

I need to know the power requirements for a new G3si CM and two S3400 servers running MM. I just want to run an APC Smart-Ups but there are so many of them I just want to ask the CDW salesman for help but I am sure he will ask me for the power reqirements. Does anyone have a link for this...

IPO all, I need to get up to speed. Been stuck in PBX only land for too long. Now Mgmt wants a new Definity G3si at the Regional office and we would all like to Network the National office with the eleven other Regional offices. I'm not certified in IP anything and I have vendors coming out of...

I found a guy that wants to sell a Rel.9 Definity real cheap but when I asked some questions about passwords and RTU. He relpied that "the passwords that were issued to me were lost when the master computer was formatted for resale". This seems like a negative thing to me. Being that I...

Is there a way for me to upgrade this switch myself? We would really benefit from an upgrade but our buget is small and I want to learn more about upgrading these units. So, is there someone out there who could help me upgrade this switch to Rel. 10 or higher?