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We have a Definity G3csi Prologix V11, using call center and vectoring. We are utilizing the TnR (Transfer and Release) functionality from Qwest (who is our T1 provider) to transfer a call to an outside vendor's Qwest-provisioned toll-free number while carrying the ANI with the call. Qwest...

Because of some network upgrades, our CMS server was down at the time it was scheduled to run the data backup. Our reports now show we didn't take any calls yesterday. Is there a way to retrieve the historical data for yesterday from the switch? Thank you!

We have several Monarch label printers (mostly mdl#9835) that are connected to our WinNT network (w/ Win98 clients) via Lexmark external print servers. For the most part, we use the Generic/Text drivers, since our main software application requires it. However, when we try to use the Monarch...

We have a Lucent Definity G3csi v7, with ACD and BCMS. For reporting purposes, is there any way for an agent who is on an ACD call in split #1 to "transfer" the call to split #2? For example, if a call comes into split #1, but it's actually a call that should be reported for split #2...

I have a user that keeps getting an illegal operation error in Excel when he tries to format cells. The details: Excel caused an invalid page fault in module MSO97.dll at 015f:3070ab13. It is happening intermittently, and I cannot identify a pattern. It is not happening on any particular...

Our company has the Lucent Definity G3csi v7, with ACD and BCMS. In the same vein as "Trunk Usage" posted by tc1 today, does anyone know if it's possible to show, historically, what the maximum number of trunk lines in use at any one time has been? For example, we have 48 lines in...