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I have a client who has an MC3090 running WindowsCE, syncing to a WinXP PC. When I get her to ActiveSync, it goes through just fine. However, as soon as she enables Wireless on her handheld, then when she syncs, she gets this error: "Communications error "Cannot start communications with the...

I'm on Windows XP Home Edition 2002 SP 3 I am an Administrator on my PC with a password protected logon. From the Control Panel > User Accounts, I made a new logon for a friend to use. I made this a Limited account. But when I logon as this limited user, I can acess all of my personal files that...

My sister's PC crashed and she had it replaced. A technician was able to retrieve the files out of all user profiles except for her son's - he had his area password protected. I took the harddrive off the crashed PC and connected it to my PC as a slave drive to try to get the files for my...

I logon to my PC with my username and a password. My user account is an Administrator account in XP. When I go into Safe Mode, I can logon as Administrator, but my username is not an option. Logged in as Administrator in Safe Mode, when I go to Internet Explorer, under c:/Documents and Settings...

I was helping a "friend" and I totally messed up! The Internet was only accessible from my friend's main home computer, so I had set up a wireless router so that her son’s computer could connect to the Internet. However, the printer was connected to her main PC, and she wanted her son to be...

I am having trouble making an exception in my rules, for Outlook 2003. I navigate to Tools > Rules and alerts. From there, I highlight the rule for which I'd like to add an exception, and I click Edit Rule Settings. The list of conditions includes "with specific words in the subject," but the...

I have a Dell laptop which recently updated its "Dell Support Center." Ever since then, whenever I logon, the folder C:\Program Files\Dell automatically opens. I have checked Start > Program Files > Startup, but it's not in there. I have also gone to the Registry and in both HKEY_CURRENT_USER...

I'm on Windows XP SP 2 I recently updated to Windows Media Player 11. Prior to this update, I had not used Windows Media Player on this PC. Since updating, I have tried to play *.wav files. The *.wav files are saved to my harddrive. They look like they're playing (random video going, progress...

I am the Help Desk support at a mid-sized non-profit. In the past week, I have encountered the same problem on 2 user PCs (one desktop, one laptop) that I've never seen before. In both cases, the systems are Windows 2000, and we are running on a Novell network (may be irrelevant). What happens...

I have a user on Windows XP Professional running Office 2K Standard. She's having trouble with formulas in spreadsheets of a particular Excel workbook. She enters a value in the cells in the B column. Subsequent columns contain formulas that refer back to previous colums. For example, C2 = B2 +...

I have a user who has a Win2K machine with IE 6.0. When he goes to Comcast.net and clicks on the Mail link, his pointer becomes the little pointing hand, and IE freezes up. On his machine, I went to msn.com and clicked on links--they worked fine. Also, he was able to get to Mail from comcast.net...

I have a user for whom when she first logs into Windows98, a window opens up with "C:\Programs" in the address bar. Inside this window is a yellow "Windows" folder. When I open this folder, there is another yellow "Windows" folder inside of it. When I open this second "Windows" folder, it is...

I am working in an educational environment, and we have the teachers set up on Citrix boxes. The OS on those boxes is Windows 98. We were having a problem in that when they logged onto Citrix from their Windows 98 PCs, printing through Citrix was very slow. We resolved this issue by setting up...

I am working on a Windows98 PC. I tried going into the Properties of a printer, and got an Explorer error: "EXPLORER caused a general protection fault in module KRNL386.EXE at 0001:00001a32." I then tried to delete the printer so I could reinstall it and got the same error. I am able to browse...

I was working on a friend's Windows XP machine. He used to have dial up, but now he has cable modem. Now, occassionally a "System Standby Failed" message comes up, which says, "The device driver for the 'Communications Port (COM2) device is preventing the machine from entering standby. Please...

I'm trying to install Authorware on a Win2K PC, logged on as the system administrator. The error I'm getting is "webplr.exe has generated errors and will be closed by windows. You will need to restart the program." After searcing the Macromedia website, I verified that I'm using IE 6.0, and I...

I have a user on a Windows95 PC. We are also on a Novell network, using client version 3.40. After the Novell logon screen, he gets the message, "WUSER2 caused a general protection fault in mmsystem.dll." I did a search on the c:\drive for wuser2.dll and could not find it. He can still work, but...

When one of our users is logging onto Windows 2K, she is getting a Program Error message: "svchost.exe has generated errors and will be closed by Windows. You will need to restart the program." I found that svchost.exe is located in c:\winnt\system32 on her PC, but I have no idea what it is or...

I am working on a Compaq Evo that's running Windows 98. I had sporadic problems with this CD drive. At first, it read the CD fine. Then, after putting in a different CD, it only remembered what was on the first CD. I deleted the temp files and deleted the CD drive from the hardware profile, then...

I am working on a Win2K Workstation, on a Novell network. This workstation will not print to one of our network printers, an HP LJ5000. I pinged the printer from this workstation, and it replied. All other workstations are printing to that printer fine. I logged onto the network and the...