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BCMS Vu Abandoned Call Timer?
I am trying to not count abandoned calls under 5 seconds on my BCMS Vu reports. Avaya said to set my "System-Parmameters features" BCMS/VuStats Abandon Call Timer to 5 seconds yet I still see <5 seconds abandoned calls on my BCMS Vu Abandoned Calls Split/Skill Interval Report. If I am...- MultiVanAdmin
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- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
