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We've just upgrade from basic call ceter to EAS. I'm getting an error that the ACD link is down. I've busy & released the MIS and the processor channel/link. Is there something I'm missing? Thanks In Advance.

Morning all, does anyone have a good recommendation for a Plantronics wireless model that plays nice with 6416's & 6424's? I have the latest catalog, and I've searched the forum, but the model that everyone uses has been discontinued. Thanks in advance.

I'm searching for the procedure to upgrade the firmware of media module on a G350 without a 8300. I've searched the documentation, but can't seem to find it anywhere. Does anyone know where I could find it? Thanks In Advance.

I'm using a MM711AP at one of our clinical locations as a trunk card. For the past 2-3 days, the users have been complaining that calls are dropping as soon as they pickup the call. As anyone had any troubles with this circuit pack being used as a trunk card? Thanks In Advance.

Morning all, I've an S8500 in ESS mode at our new coporate location, which uses the Audix at our main location, an S8710. At the 8500 locale, users are having issues logging into their mailboxes, some having to enter the password very slowly to ensure that the dtmf is received correctly. I've...

Hello all, if someone could enlighten me please, I'm preparing to upgrade to EAS. And my question is when I have agents logged into multiple splits, will each agent logged into each split count against my license total? Thanks in advance.

Can a WRK54G be configured as an access point?

Evening all, I took advantage of a generator test for our facility this morning to make a couple of changes to one of my 1841's. When I rebooted, I got this message: PLD version 0x10 GIO ASIC version 0x127 c1841 processor with 131072 Kbytes of main memory Main memory is configured to 64 bit...

Evening all, I have a G700 that I'm taking out of service (for now) as we're consolidating locations. In removing the translations, it seems pretty straight forward, but is there a list of steps to follow, and would someone mind sharing? Thanks In Advance.

Evening all, I have a G700 that I'm taking out of service (for now) as we're consolidating locations. In removing the translations, it seems pretty straight forward. Are there any "gotchas" to look out for and be aware of? I have an S8710, so do I need to remove any translations out of the...

Morning all, I'm having problems with the display on the monitor attached to my Audix and when I access it in ASA. Initially when I login, the display is fine, but if I scroll a few pages, the display goes haywire. Is there a setting somewhere that I can adjust to try and correct this? Thanks In...

Morning all, I was wondering if it's possible for the MOH source at my main site, an S8710 to heard as the MOH source for 2 of my DCS sites both of which are Prologix's. Thanks In Advance.

Morning all, I'm attempting to import about 30 6402D sets, using a template I created, but keep receiving an error, "call apperance type invalid" or something to that effect. As I've always use the dup sta commands, this is new to me. I've double checked the template but still get the error. I...

Afternoon all, has anyone come up with a way to NOT have the name/number display on an internal call? I have a user who's asking for this, and I want to give the correct answer the first time. Thanks In Advance.

Isn't there a way to change the contrast of the diplay on a 6400 series set? Thanks In Advance.

Afternoon all, we have a SCC cabinet that we want to keep as a ready spare for emergencies at other locations. It belongs to my company but via politics and contracts, it was been administered by another company. I want to completely blow away the current tranlations (I've remove all of the...

Morning all, I'm having an issue with recording announcements on my VAL board. All currently recorded announcements are working fine, but when the Helpdesk tries to change the network status announcement or the cafeteria tries to change their daily menu, they both get waved off. Anyone else...

Morning all, I'm in a delimma, we have an entire exchange of DID's and we have a new facility opening up that chose the 9xxx range for their extensions. I wasn't thinking clearly when I told yes they could have it. Anyway, is there a good, "clean" method to incorporate the 9xxx range and 9 as a...

Morning all, I just received this email from one of the call center supervisors: "The reps are automatically being Auxed out when they are on a call with a member or pharmacy that is over 2 + minutes. It is happening to all the reps. Seems like every call is taking more than 2 minutes to...

Is there a good method to find unused or slightly used mailboxes? Thanks In Advance